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Reviewed 4 January 2021 via mobile

We stayed at Neptune paradise for 2 weeks and had the best family time with memories made for a lifetime! The staff from management (Timothy) to kitchen (always smiling and no request was to much) to bar (Ruth was our favorite) to the waiters and waitresses (we loved Shiela and Beatrice) to the garden staff, pool guy and lady who helped us with our luggage! Absolutely everyone was amazing! They made a huge effort for Christmas and new Year which is definitely worth going for. Rooms have aircon which is a huge plus! Mosquitos were no issue at all.
Plenty sun beds. Stunning swimming pools. The best sand bank to walk out into the sea on. Bring reef shoes as there are plenty sea urchins if you plan to snorkel. You do get harassed the minute you step on the beach but everyone is just trying to make a living. They are super friendly and mean no harm. Do have to be firm at times. Claus organised us a Snorkling trip to another sand bank with one of the local dhow boats! Definitely worth it. We did a 3 night safari from Neptune and they locked our luggage up and were very accomadating. Our boys learned to kite surf with Reef kite surfers who were awesome! My husband loved the kite surfing-highly recommends it.
Overall an amazing place and we would definitely love to go back.

Date of stay: December 2020
Trip type: Travelled with family
Thank richtan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 18 January 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2020

i enjoyed my stay...lovely beach, good food and very supportive staff. I would really recommend it. Beautiful rooms, good service, beautiful pools and beautiful beach. Good food. The facilities were top notch, I recommend them anytime

Date of stay: November 2020
Thank X9010FXangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020

This property was such a disappointment, the housekeeping staff were arguing infront of us , our room was not ready for hours and we checked in at 4pm, the rooms are not fumigated and are full of small insects,thefood was super average, almost like 2 star food.

Date of stay: November 2020
    • Location
    • Sleep Quality
    • Service
2  Thank KateMurage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020

Exemplary service without a doubt!!!Good ambience,breath-taking seaview and very good meals....keep it up!!!
Special thanks to madam Florence and her crew(salim,biasha and saumu) for the wonderful service!!!
Definitely planning a revisit soon!!!
Keep it up !!!

Date of stay: November 2020
Trip type: Travelled as a couple
Thank Ayzdin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2020

The experience was exceptional, excellent food, service and amenities. I enjoyed every moment of it.
The staff members played a critical role in making the trip worthwhile given how friedly and accommodative they were.

Date of stay: October 2020
Trip type: Travelled with friends
Thank LMvoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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