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Reviewed 25 November 2020

This property was such a disappointment, the housekeeping staff were arguing infront of us , our room was not ready for hours and we checked in at 4pm, the rooms are not fumigated and are full of small insects,thefood was super average, almost like 2 star food.

Date of stay: November 2020
    • Location
    • Sleep Quality
    • Service
2  Thank KateMurage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020

Exemplary service without a doubt!!!Good ambience,breath-taking seaview and very good meals....keep it up!!!
Special thanks to madam Florence and her crew(salim,biasha and saumu) for the wonderful service!!!
Definitely planning a revisit soon!!!
Keep it up !!!

Date of stay: November 2020
Trip type: Travelled as a couple
Thank Ayzdin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2020

The experience was exceptional, excellent food, service and amenities. I enjoyed every moment of it.
The staff members played a critical role in making the trip worthwhile given how friedly and accommodative they were.

Date of stay: October 2020
Trip type: Travelled with friends
Thank LMvoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2020 via mobile

Checked on Friday 13th Nov 2020..if the day was not spooked enough we arrived with great expectations but to our dismay the check in was disappointing first the front office person was most unfriendly almost to the point of patronising. Then came the moment of truth no baby courts available even after prior arrangements how disappointing is that! To crown it all, the two ladies who collected our luggage kept arguing amongst themselves accusing 'management' of not allocating rooms properly truly unprofessional for a world class hotel. The menu needs more variety and it was a bit of a hustle having to wait to be served various buffet choices by the waiters who seemed a tid bit overwhelmed.
Despite all this the facilities are good and the view of the ocean great.

Date of stay: November 2020
Trip type: Travelled with family
2  Thank bmurags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2020 via mobile

We had a great experience at Neptune with my friends. The food was great, the service was excellent. The view was amazing. We were sad that we had to leave. Will definitely be going back soon. For a lot longer

Date of stay: October 2020
Trip type: Travelled with friends
Thank daidoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 19 November 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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