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Reviewed 20 November 2020 via mobile

Checked on Friday 13th Nov 2020..if the day was not spooked enough we arrived with great expectations but to our dismay the check in was disappointing first the front office person was most unfriendly almost to the point of patronising. Then came the moment of truth no baby courts available even after prior arrangements how disappointing is that! To crown it all, the two ladies who collected our luggage kept arguing amongst themselves accusing 'management' of not allocating rooms properly truly unprofessional for a world class hotel. The menu needs more variety and it was a bit of a hustle having to wait to be served various buffet choices by the waiters who seemed a tid bit overwhelmed.
Despite all this the facilities are good and the view of the ocean great.

Date of stay: November 2020
Trip type: Travelled with family
2  Thank bmurags
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2020 via mobile

We had a great experience at Neptune with my friends. The food was great, the service was excellent. The view was amazing. We were sad that we had to leave. Will definitely be going back soon. For a lot longer

Date of stay: October 2020
Trip type: Travelled with friends
Thank daidoa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 19 November 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2020 via mobile

Loved the hotel , good location,clean beach and coastal design of the hotel was a plus.Customer service bit slow but all in was a good weekend.
Cons
CCTV cameras need to be installed to avoid tussles with other guests.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank Nzangi22
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 19 November 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2020

We stayed at this resort for 7 days and it was one of the most relaxing and fun experiences I have ever had. Everything from the staff, to the food, to the entertainment was amazing. The staff even played volleyball with us when we couldn't find enough players which showed how hospitable they are. The views from Neptune are also incredible and you will not find a better place to stay while in Diani

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank azaanp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 23 March 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges Kenya, Tanzania and Zanzibar.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020 via mobile

The name of the hotel is Paradise - and indeed it is! I recommend to all who wants a rest. Neptune Paradise is a calming and charming place. Room with ocean view is beautiful. Food was very good, tasty and various. Personel - very professional and kind. Special regards and thanks to Paradise Manager Jackson Kifoto - for his help and kindness and to Florence - for her heart which she gives to that place.

Ewelina & Bartek

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank cocolina_raspberry
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 5 March 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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