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All reviews neptune village animation team all inclusive resort beach resort we loved our stay every evening kenya diani holiday winnie douglas regulations kalu jackson grace ruth william
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Reviewed 5 January 2021 via mobile

Neptune has always been one of my favourite hotels and as a group of friends we went their over Christmas for five nights. The rooms were well appointed, clean and the air con was a dream.

The food was exceptional quality with different buffet varieties served by the staff so as to limit customer contact due to COVID19 regulations. For an all inclusive package the food was impressive considering some of the awful food served by other large diani all inclusive resorts. Well done chef!

My two friends had never stayed here before and remarked several times on the professionalism and pleasantries from the staff, they do really enjoy their jobs.

A big thanks to Jackson Kifoto for accommodating and looking after us as well as Davis and Justus the pool bar staff who provided exceptional service.

Well done Neptune we will definately be back

Date of stay: December 2020
Trip type: Travelled with friends
1  Thank dazzjgillen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 18 January 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2020

had an owesome stay with our group Wazee Pumzika,since thursday last week ,the food was amazing and your friendly waiters like Ruth Akumu,carol Wambui and Mr kifoto who made sure we lacked nothing,neptune is nice place to stay any time

Room tip: rooms at the upper area are more quiet
Date of stay: November 2020
    • Sleep Quality
    • Rooms
    • Service
Thank stanley n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 29 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2020

Where do I start? This resort was the most incredible all inclusive resort that I have ever been too. I have been to many resorts in Cuba, Mexico, and the Bahamas and Neptune was by far the best one. The reason I say this is because the staff were absolutely phenomenal, the food was incredible and the live entertainment at night was always a good time. I have not even mentioned the view yet.. this resort is right on the best beach in the entire world. White sand beaches and clear blue ocean water just steps away from your bedroom. If you are looking for a resort in Diani, do not think twice about booking!

Date of stay: January 2020
    • Value
    • Rooms
    • Service
1  Thank azaanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 23 March 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges Kenya, Tanzania and Zanzibar.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2020 via mobile

At the beginning we would like to thank mr Kalu for solving a problem we had during the Valentine’s Day dinner. He managed to deal with very difficult situation, holding his nerve and satisfying both sides.
We are very satisfied with our visit. The beach was amazing and staff was very friendly. People who take care of the pool were very helpful, especially Ambraham, who did everything we asked him for and helped to solved any problem!
We really enjoyed company of Brian, Junior and Hope from very well organized animation team. Every evening we had a chance to watch a show and during the day we could pick any activity we liked. Everyone can find something for themselves.
Also the food at the restaurant was amazing and waiters were learning to speak polish language, just in case someone wouldn’t speak english.
We travel a lot and this is definitely a place we would like to come back.

Date of stay: February 2020
Trip type: Travelled with family
Thank juliaborowiecka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 17 February 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2020

Vers clean hôtel, friendly staff And very good food at the restaurants.
Do not Forget to have a massage on the Beach, next to thé hôtel.
Just ask for Julia. Very professional,
You not regret your stay at this hôtel.

Room tip: Ask for a sea view
Date of stay: November 2019
    • Location
    • Service
Thank jeanchristophezp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 20 January 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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