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Reviewed 2 August 2019

This hotel lets itself down by the rooms, the beach and some of the staff. We complained about our room and upon complaint to voyage prive, the hotel lied about events. Voyage prive have handled it terribly and due to other threats from the hotel and company, the police are now involved. The food was great, but other than that, not what it markets itself to be and horrific after care.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Amy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 30 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2019

There are many activities to keep you busy if you are an active holiday person. For the loungers we seem to be a special group but after politely excusing yourself enough times they will eventually leave you be. Good food all the time and booze for the boozy. Lovely beach front, clean and good tide

Date of stay: July 2019
Thank anneklutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 30 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2019

We spend almost one week in Neptun Village. Neptun Village was a bit too lively for us but you can use the facilities (restaurant, bar) of Neptun Paradise as well which is much more quiet. The staff was very nice. Especially the barkeeper, Ruth, was a very warm and helpful person who we could always approach for help and advice. Thanks for a wonderful and relaxing week!

Date of stay: July 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Thomas h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019 via mobile

My brother Mohamed Hussein Aboo and my family booked our stay at Neptune Villas.
A very warm welcome as we checked in. The hotel on its own is very spacious, clean swimming pools. I must say it’s a very well maintained property.
The rooms are very good and comfortable.
The food served is excellent with of course very good services by the waiters.
Our kids had fun.
Our stay was just AWESOME.
Highly recommend this property.

MohamedSalim Varvani

Date of stay: June 2019
Trip type: Travelled with family
Thank MohamedSalim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2019

Hotel room beds were Twins pushed together, Power kept going off and on, TV was not clear, was supposed to be all inclusive but they had a very small selection of beers and drinks. Food was not good at all, hardly any selection either.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank S N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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