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All reviews neptune village animation team all inclusive resort beach resort we loved our stay every evening kenya diani holiday winnie douglas regulations kalu jackson grace ruth william
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Reviewed 19 June 2019

This place is a sorry excuse for an all inclusive resort. You are limited to Tusker for beer and rum for mixed drinks. Hot pina coladas and ice cubes come at a premium. We Had power outages that were not resolved during our stay in our cottages, needed rectifying at least 10 times a day. No hot water majority of the time. No cable in our room and worst of all was the lack of ownership by the staff when this issues were brought up. In short I would never recommend this place and urge anyone thinking of staying here to stay clear.
Btw the rooms are extremely outdated.

Date of stay: June 2019
Trip type: Travelled with family
Thank Vnjugun14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
However, you never reported anything and enjoyed your full stay at our resort. So it was not that horrible at the end and you statement is disappointing for a team that is every day ready to do their utmost best to make your stay nice and comfortable.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019 via mobile

The hotel,food and staff was excellent. We thoroughly enjoyed 6 nights of a family holiday in this hotel. The Italian restaurant and Indian restaurant were amazing and overall all the food was deliciously prepared. The Animation team had fantastic activities throughout the day and it was very kind friendly too. The beaches are beautiful. Thank you head chef Mr.Dharampal for such wonderful cuisine. Will definitely return. The interconnecting rooms that we were given for our family were satisfactory.

Date of stay: April 2019
Trip type: Travelled with family
Thank Mehul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 3 May 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2019 via mobile

Julius arranged an awesome safari for us! After a weeklong safari 10 years ago, we decided to return to Kenya and book a safari with Julius and driver Tito. Just like 10 years ago, it was wonderfull. His office is just on the other side of the road near the Neptune hotels. He is very trustworthy (you can also Exchange your euros to Kenyan money for a good price) and you can book in advance, from your homecountry (by e-mail). Price/quality is great, way better than booking with your travelagent. Julius only books the best hotels. Also, there is more room to custimize your trip. We were there the first week of january and went on a three day private safari with our driver Tito in a beautiful jeep. Tito is a real animal lover and very experienced driver. He did everything for us to create the best experience. One of the best moments was a bottle of champagne during sunset with the Kilimanjaro in the back, lovely! Thanks Julius and Tito, we’re definitely coming back!

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Sjoerd v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 3 May 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2019

We paid extra for a superior, direct garden access room - which it wasn't. Rooms are not great. The staff, food and location is very good but the rooms certainly let it down. We didn't know what to expect when we then went on a 3 night safari but the rooms were fabulous - so I don't get it. We will definitely return to Africa - and Kenya - but not to this resort as it was too expensive for (in my view) a 2* room albeit in a lovely location.

Room tip: Better rooms near the beach are noisy due to poolside activity. Rooms at the back (near the road) are much quieter.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kimberley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2019 via mobile

When we checked in I was impressed by the quick check in procedure and the rooms were ready for us. The manager was at the reception to receive us.
Our rooms were nice and cozy. The place is just superb. As we approached the big gardens towards the beach we gasped with surprise of the beauty of that place. Magical Galu. I would recommend this place several times to all and am going to come back again. Though am still here I do not want to leave.

Date of stay: February 2019
Trip type: Travelled with friends
Thank Leila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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