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Reviewed 26 November 2018

The hotel setup is awesome, the staff are friendly and lively. The options to use facilities at both Village and Paradise are excellent incentives to visitors. The rooms are beautiful but please upgrade the TV sets as the current ones are too old. Please tip Alex, the guy at the swimming pool bar at Neptune Paradise, he is a such a friendly and enthusiastic person.

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
1  Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 18 December 2018

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2018 via mobile

We stayed at Neptune village for 5 days and 4 nights.

Checking in and out - Very easy and good customer service. We came in the evening so our rooms were ready. Upon checkout I stopped the evening before and asked what we needed to do. They provided a snack box for breakfast to take since we were leaving so early.

The Buffet - We couldn't get into the Italian or Indiannfood area and had the buffet the entire stay. Food was slightly different each lunch and dinner. There was nothing spectacular with it but it was OK.

Pool - The pool was very nice. The only problems encountered were running out of towels so a couple of times we went without.

All inclusive drinks- As far as cocktails only 4 or 5 are available. Any others you had to pay. You cant get a mojito or mai tai which is essential for vacation in my opinion.

The room - The setup in bungalows is nice. The decor inside is serious outdated. The room is my main reason for a 3 star rating. The room for the most part was clean - the shower curtain had a signifigant amount of mold stains. The decor pillows on the bed had many white crusty stains. We were not given mosquito nets like all the other rooms had. AMD our tv was tiny and a box from 1998. The balcony was nice to have tea on each morning which was replenished each day.

I would stay there again if there was a renovation. But was a good price for the amount of time we stayed.

Date of stay: November 2018
Trip type: Travelled with friends
2  Thank nislam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 18 December 2018

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2018

Pro: Attentive and friendly staff; good quality and variety at the restaurants; possibility to use also the restaurant at the Neptune Paradise; large garden at the beach;

Con: Outdated room furniture and bathroom installations; daily night market with some intrusive vendors close to the bar; remote location - but available transport service;

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank MichaelAugsburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 12 November 2018

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018 via mobile

Nice amazing place to stay in,private beach.. Cool surroundings... My daughter enjoyed seeing the monkeys even at our pouch.. Just a good experience.. relax and enjoy your holiday... Awesome customer service, delicious food, clean pools. Just amazing. Really enjoyed our time there. Definitely coming back ..diani south coast of Kenya just Amazing experience

Date of stay: November 2018
Trip type: Travelled with family
Thank paulinew632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 12 November 2018

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Neptune Village is the perfect place for a holiday. I went with my mum and my two children and we were given connecting rooms which was so practical. The staff were all friendly and professional and genuinely looked like they enjoyed their job. We did not have to leave the hotel as we had the beach, the swimming pool, the sun beds and activities for the kids all in one place. But there were many excursions on offer for people who did want to go out. The pizza place was amazing and the food in the other restaurants was delicious. Rooms were clean and spacious. The hotel is big enough not to feel overwhelmed even when it gets busy. I could spend all my weekends and holidays there!.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Ingrid T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this reviewResponded 15 October 2018

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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