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Reviewed 28 June 2018

Hotel decor is tired, is totally in need of refurb which is being advertised, as such did not warrant cost. Our flight home was cancelled (arranged as part of package by Disney) unfortunately we were on transfer Disney 'magic' shuttle bus to airport before they rang to let us know. We were assured it would not be a problem, we were to take shuttle back to hotel where rooms would be made available to us. Shuttle bus was over an hour later and at an additional €100 + cost because we did not have paperwork to cover it. Not a problem as we had left over euros thank goodness! Took taxi back to hotel as there was not a lot if difference in cost. Hotel reception said they had no knowledge of the request for rooms and it wouldn't be their responsibility as the flight was cancelled and that was not part if their package! Wrong! So we showed our original paperwork to still be challenged despite it being in black and white! Lots more calls by us to the Disney team only for New York Hotel receptionist to then show us an email that they had received saying we required rooms, no apology just sorry only have one room not two. Disney team eventually found us two rooms in alternative hotel but expressed that it was for bed only, food not included! The way they emphasised it made us feel like beggars! We were starving hungry as had not been able to book lunch as only option as part of our half board plus plan was a restaurant we had eaten in the day before which was not quality food and we had to leave before we could secure dinner. We were eating McDonalds at gone 11pm that night but had to be up at 3am for flight home, the taxi for which we had to again pay out for ourselves! We were asked at the on site MacDonald if we were English, when we answered yes we were told the desk was closed and we would have to line up again! The driver if our shuttle on collection from airport told us, after waiting in excess of half an hour, that we could not sit at the front of the shuttle bus and we needed to get to the back! The best part of the experience was the illumination show at the park, a don't miss. The park staff were also lovely just a shame this was not mirrored in the hotel. Hotel restaurant staff were lovely having said that, the food not so much. Have to say we had a 4 year old in our party so the worry of the cancelled flight and no one taking ownership was very concerning especially as it was Disney! Disney France never again!

Date of stay: June 2018
  • Trip type: Travelled with family
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Review collected in partnership with Disneyland Paris ®
Thank Trip627228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

Hotel was older and much longer walk to park areas. Food plan was extremely limiting and very limited on selections. Would advice not purchasing food plan thru Disneyland Paris and just eating on your own

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Disneyland Paris ®
1  Thank Alice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

We stayed here just last week (my husband, sister and mother as we were celebrating my sister's 21st birthday).

The hotel is beautiful from the outside and inside. Very welcoming, lovely staff (asides a lady named Edna at the reception desk who was incredibly unhelpful) and a wonderful atmosphere.

The hotel is kept very clean and tidy and they have done so well to work with the whole New York theme. As soon as you arrive, you hear New York themed music, the entire lobby smells incredible, and the style of hotel does make you feel like you could be staying in New York itself. We had a half-board package so enjoyed the Park Side Diner for two of the nights we were there, which was tasty and enjoyable.

The rooms were clean, well-kept and the bed was comfortable. Bring your own pillows if you stay here, as the pillows are ridiculously uncomfortable. Pillows aside, no other issues at all. Wonderful stay.

We have been to Disneyland seven times now and each time have stayed at the New Port Bay Club. I would probably stay at the New Port Bay Club again next time, over New York, but it was a lovely experience and for younger people especially it was great as it was certainly more fun and energetic than New Port Bay. Definitely recommend it. The evening bar is lovely too - a perfect place for a night cap after the fire works. Thanks New York Hotel for a lovely stay.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
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1  Thank NiaCollymore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

Very nice Hotel and very polite staff; but like everything Disney, you need to take out a second mortgage to eat and drink. It's very close to park which is a bonus after a long days slog. I would stay there again.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
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Review collected in partnership with Disneyland Paris ®
1  Thank HoraceWorblehat71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018

We brought the Marvel Package and stayed at the New York Hotel. We had half board, breakfast is nothing more than a crosonts and bred rolls. And are in main park. Not great for fussy eaters for diner.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Disneyland Paris ®
1  Thank mrandmrsbtailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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