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Reviews (927)
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All reviewsgravel roaddolphin trailindian oceanstunning viewsoff the beaten trackgarden routethe cliffmain buildingamazing locationour honeymoonbeautiful placeshort driveself cateringstayed longera wonderful staybreakfast and dinnersouth africa
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23 - 28 of 927 reviews
Reviewed 21 May 2018

My sister and my daughters spent two nights at the Fernery. The chalet was spotless ,cosy and well equipped. I would recommend this to anyone travelling on the Garden Route. The scenery was amazing and there are wonderful walks all around.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank 480susan1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernery, Guest Relations Manager at The Fernery Lodge & Chalets, responded to this reviewResponded 23 May 2018

Good morning to you!
What a great treat and a lovely idea. Thank you so sincerely for having chosen The Fernery for this special time together.
No doubt, you have made incredible memories together. We hope you will be back for a reunion some day.
Again, thanks so much. We really appreciate your review, your support and positive comments.
Wish you ALL, all the best.
Kind regards, Diane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

We visited Fernery as part of a group excursion last week. What an unexpected pleasant autumn break. Everything was great. Service, staff, rooms etc. The joy of having such a stunning hotel less than 2 hours away for home. Highly recommended.

Stayed: May 2018
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernery, Guest Relations Manager at The Fernery Lodge & Chalets, responded to this reviewResponded 18 May 2018

Good morning Ann
Thank you so much for your high recommendation and for this review. It is always good to hear that everything is on point.
We hope to see you again.
Best wishes and have a great weekend. Kind regards, Diane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018

First visit to South Africa and we decided at short notice to book in here for a couple of nights, and what a decision that was. Lovely chalet room in idyllic location, if you can get over the 8km access road you have to take on. We did it in a polo but it does need care. The braai on the deck just capped off a sensational couple of days

Stayed: May 2018
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernery, Guest Relations Manager at The Fernery Lodge & Chalets, responded to this reviewResponded 16 May 2018

Greetings Ian M
Wow, that was a wise spur-of-the-moment decision and we are so pleased you did decide to spend a couple of blissful days with us. Thank you.
We hope the rest of your time in South Africa will be as rewarding and that you return home with just positive and wonderful memories.
Travel safely and we hope you'll be back some day.
Kind regards, Diane

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Reviewed 12 May 2018

The resort is perched on the side of a rocky outcrop with magnificent views over the Indian ocean. Everything about the stay, albeit a short one, was difficult to fault, Had a great time, will return again some day.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernery, Guest Relations Manager at The Fernery Lodge & Chalets, responded to this reviewResponded 15 May 2018

Good morning Kevin O
How good to read your review and know that we ticked all your boxes. We especially love welcoming our guests back so looking forward to your return.
Kind regards from The Team.
Diane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

This is truly a breathtaking venue; great accommodation and facilities with excellent cuisine. Drawbacks include wet firewood that was near impossible to light and poorly maintained bicycles and signage. This makes it feel as if the facility needs a lot of TLC overall. It is also incredibly expensive and seems to cater more for European tourists than South Africans, which is slightly disappointing.

  • Stayed: April 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Capetoniantraveler25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernery, Guest Relations Manager at The Fernery Lodge & Chalets, responded to this reviewResponded 9 May 2018

Dear Capetoniantraveler25
Congratulations on your engagement and thank you for having chosen to spend such a special occasion at The Fernery. Good choice.
We value all feedback and will use this in order to make improvements and serve our guests better. As we have had a very busy season, our window period to do routine maintenance has been narrowed and delayed, but be assured that the points you raised have already been addressed.
With regards our rates, we are especially careful to keep within a fair range by doing regular comparisons on competitive sets.
Many thanks for your support and for having taken the time to send this review.
Wishing you all the best and we hope to see you again soon - perhaps for an anniversary date?
Kind regards, Diane

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