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Amazing location

4.0 of 5 bubblesReviewed 29 May 2024
Had car trouble en route, and despite sending emails to the booking office explaining our delay, when we arrived after 6pm, one day late, our reservation had been cancelled. This was to be our first camp of 3 for the 9 days that we booked, and paid for in advance in the Gondwana group in Namibia, so extremely distressing. It took us about an hour to check in and we helped receptionist Beauty to re-arrange bookings to give us our 3 consecutive nights in one room.

We also somehow misread the marketing material and were very surprised not to have a kitchen or at least a fridge as we generally do self catering.

But a happy surprise was that the price included breakfast, which was a really nice spread with quality ingredients. We had the boma dinner one night, but felt the menu was very boarding school like and could be elevated for the experience. We also ate lunches and dessert at the restaurant which was of much better standard. The duty manager Bevan is a real people person and an absolute asset to the lodge. The area had a problem with no power for a day, and of course the wifi couldn't work with the tower down. Felt so sorry for the staff trying to assist Guests checking out. And also dealing with the elephants at night, who crossed the river into the camp.

Despite all this the location is amazing, staff friendly. We finally felt we were on holiday and could destress, enjoying walking around the area and birding. The boat cruise is an absolute must. Our guide was Elphias, really went the extra mile for his group. The sightings from the water were very special and sunset was spectacular. So enjoyed all the photography, and the last sighting of elephants with babies crossing the river was absolutely memorable.
Date of stay: June 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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1 - 6 of 272 reviews
Reviewed 16 February 2024

Firstly, we were abandoned at the airport, having paid for our airport transfer. After 2 hours, we had to pay taxi drivers to take us to the lodge. Our arrival was pleasant, the receptionist Beauty apologised and all seemed well. Other than her and Enoch, our canoe guide, everyone else’s attitude towards service was poor.
Drinks orders were wrong, and I got eye rolls when I tried to correct them. Table mats and glasses were often dirty and food was served cold.
On our second last day, I enquired about our airport transfer to ensure no issues would arise and Beaven not only lied on the phone about the initial mistake, but became incredibly hostile and patronising with me. Only when my finance got involved did he change his tone.
Sufficed to say, we has to arrange our own airport transfer despite having prepaid for it.

If you can, avoid this lodge all together. They leave a LOT to be desired.

Room tip: Rather stay on the Botswana side of the river. Better animal sightings
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank The Sculllery B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2024

The rooms smell like rats, the deals are not clear and we spent almost an hour at the reception because the staff were unclear, the service was mediocre and the some of the staff was rude. They ran out of food for breakfast.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Travel12596788148
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gondwana Collection Namibia, Owner at Chobe River Camp, responded to this reviewResponded 11 January 2024

Dear Mr Johnstone,

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I have shared your feedback with our operations team to take action.
We will do our utmost best to catch up to our previously good and very good reviews. We look forward to being your host again at one of our lodges in the future.

Sincerely,
Angelique
Your Gondwana Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2023 via mobile

A beautiful setting on the banks of the Chobe river, overlooking the Chobe floodplains! The lodge needs some TLC, it is still quite barren in terms of plants, trees but there are efforts made!
Gondwana is in the process of upgrading so I think once that is done, definitely a place to visit!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Adriane J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2023

We've stayed at a few of the Gondwana lodges and this one was definitely the most friendly. Campsites were brilliant with really good facilities. Private raised area to sit with sink to wash up, table and ablutions. Staff facilities were right next to the campsite, with the space they have it could be a bit more spread out.

Date of stay: July 2023
Trip type: Travelled with family
Thank Alextrainseverywhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2023

Chobe River Camp in Namibia was a pleasant surprise for us. Although the advertisements say the campsites are not along the river, our campsite, number 1, overlooked the river. We could see herds of buffalo across the river in Botswana.
The ablution is outstanding. Amenities are very good, as most campsites of Gondwana, and there is hot water.
The locals' cattle sometimes graze on the grass, but there was a security guard who looked out for us at night. The campsites are far from the Lodge's reception, but it was very private.

Date of stay: June 2023
Trip type: Travelled with family
Thank bylevelddries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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