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Marco D

Nice location, suboptimal management

2.0 of 5 bubblesReviewed 24 Sept 2022via mobile
Nice location, with large independent tent-rooms looking onto the Chobe lagoon, with full equipment. However dining is basic, and activities are restricted to river cruises. We had poor experience when having reservation through the lodge personnel for cross-border Chobe National Park visit, as there were omissions and errors which compelled us to change plans and to pay cash directly to the company.
Date of stay: August 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gondwana Collection Namibia, Owner at Chobe River Camp, responded to this review
Responded 25 Oct 2022
Dear Guest,

Thank you for taking the time to share your feedback. We take your feedback seriously and will look into the matter to resolve it as soon as possible. We hope to welcome you back very soon!

Sincerely,
Your Gondwana Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (272)
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      8 - 13 of 272 reviews
      Reviewed 19 September 2022 via mobile

      The campsite unfortunately doesn't overlook the Chobe River but was still nicely appointed. Each campsite has it's own tent with table and chairs, a washing up area and a bathroom.
      Everything is well kept and clean.
      I was a little concerned with security coming around quite often to check that everything was okay as there are villages nearby. Also the cows are grazing on the plains so you are seeing Zebras and Impalas and then cows - you don't come all this way to see cows!
      Not much to do here so we only stayed 1 night instead of the intended 3

      Room tip: If you are wanting a place to just relax and not do much, it's worth a visit
      Date of stay: September 2022
      Trip type: Travelled as a couple
      Thank 234beatrice
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gondwana Collection Namibia, Owner at Chobe River Camp, responded to this reviewResponded 25 October 2022

      Dear Guest

      Thank you so much for your positive review and for taking the time to provide feedback. We are delighted to hear that you had a positive experience with us at Gondwana Collection Namibia. We will convey your feedback to our team.

      Kind regards

      The Gondwana Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 July 2022

      We have very fond memories of our stay at Chobe River Camp! The facility is very idyllic on the Chobe River, the tent accommodation was very nice, spacious and clean. The boat safari in the evening was fantastic with wonderful animal sightings! But we were absolutely overwhelmed by the willingness to help, especially from Bruno! I had forgotten my e-book at the last lodge about 200km away and Bruno made sure I got my e-book back the next day.
      No one wanted anything in return, the least we could do was buy some school bags for the village children. Thanks a lot!

      Date of stay: July 2022
        • Rooms
        • Cleanliness
        • Service
      Thank reesle
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gondwana Collection Namibia, Owner at Chobe River Camp, responded to this reviewResponded 9 August 2022

      Dear Guest

      Thank you so much for your positive review and for taking the time to provide feedback. We are delighted to hear that you had a positive experience with us at Gondwana Collection Namibia. We will convey your feedback to our team.

      Kind regards

      The Gondwana Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 April 2022

      great venue, fantastic scenery and excellent service . Definitely 5 stars. This venue needs to be visited twice,- once before the rainy season starting April and again when the venue is flooded after the April rains

      Room tip: All the rooms have a good view
      Date of stay: December 2021
        • Sleep Quality
        • Cleanliness
        • Service
      Thank SheerLovetotravel
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 3 May 2022

      Dear Guest,
      Thank you for taking the time to share your experience with us. It was great having you here and we look forward to being your host again in the future.

      Sincerely,

      Your Gondwana Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 14 December 2021 via mobile

      We stayed at the Lodge in early December. What a disappointment. Dinner is not worth the amount payed, very expensive (no alcohol included)
      For NS363 you will get:
      Dry fish
      Dry rice
      Vegetables.

      Breakfast is served from 07:00-09:00, but by 07:45 they were not ready to serve breakfast. Very rude female staff at the restaurant.

      Wanted to order lunch but the female staff was not very happy about us asking some questions since the wifi was back on and we were wasting their time since they wanted to be on their phones. Female staff was making rude comments about our questions in their language, gossiping about guests.

      Male staff on the other hand was very friendly and helpful. A special thank you to Albius who was really friendly, kind, caring and always had a smile on his face (give that man a raise). Went for a game drive with Baxter and Samuel and this was the only thing worth spending money on at Chobe River Camp. If you do go on a game drive please ask for these two men.

      Lunch menu is very expensive and is made with minimum ingredients or effort. Even more expensive than gourmet food but not nearly as well prepared.

      It takes 1 hour for them to make one Margherita pizza with feta. NS 55 for a very very very small portion of chips. Can't complain about the restaurant service since there is no service.

      Visited a few lodges and this is by far the worst one, Chobe River Camp will not see us again. Don't waste your money on this lodge it is not worth it.

      Date of stay: December 2021
      Trip type: Travelled with friends
      1  Thank M3581JHnikkib
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 21 December 2021

      Good day

      Thank you for taking the time to write a review regarding your recent stay with us..
      It is with regret that Chobe River Camp didn't meet your expectations. Please note that we take your review and comments seriously and have forwarded this to the relevant departments for review.

      We will try our best to catch up to our usual good to very good reviews and hope to welcome you to one of our lodges sometime in the future.

      kind regards
      Gondwana Collection Namibia

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 December 2021

      They are situated right against an overflow of the Chobe river and in flood, the area must be stunning: In summer however, the overflow is mostly dry and the Namibian side is a cattle grazing ground. On the other side is the Chobe National Park with an abundance of wildlife seeking water and grazing. The camp is thus well situated and the individual chalets privately spaced out, looking into nature. I found the staff not too eager to impress and the buffet dinner definitely not impressive. Both definitely not the normal Gondwana standard.

      Date of stay: November 2021
        • Value
        • Sleep Quality
        • Service
      Thank Horst S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 13 December 2021

      Dear Horst S

      Thank you very much for taking the time for a review.
      We will forward your message to our lodge management team for review and improvement.

      Kind regards
      Gondwana Collection Namibia

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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