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ellabok

BAD

1.0 of 5 bubblesReviewed 11 Jan 2021
first of all, we booked and pay months in advance, when we got there our campsite was given to someone else, you upgrqaded those people to rooms, and gave us our campsite back, thilthy. fire was made on gras and place was disguisting. the staff is not very bright. the other guests rocks up with bottles of castello, left all their stuff lying around. you dont cleant the tables after guests left. the music of the places around you was so loud we didnt sleep after 1000km drive. cars in and out all hours of the night - will never reccomend you for anyone
Date of stay: December 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Bernd Grahl, Owner at Chobe River Camp, responded to this review
Responded 19 Jan 2021
Dear Ellabok

We apologize sincerely for your unfortunate stay with us and the inconvenience caused. We thank you for taking the time and reverting back to us. Please be assured that we have taken note on your comment in regards to the state of your booked campsite, it was prepared and cleaned for you according to our Gondwana standard.
We apologize for the fire that was made on the ground of the campsite, by previous guests, with great concern, as every campsite has a dedicated braai stand. The noise and littering made by our walk-in guests were personally addressed by the manager and we have forwarded it to the concerned department, as well as the respective lodge representatives for further review and action.

We hope that you still had a memorable time with us at Zambezi Mubala Camp and we look forward to welcoming you to our other lodges, soon.

We always strive to provide our guests with the best customer service and your comfort and safety is our priority.

Kind regards
The Gondwana Collection Namibia Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (271)
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Reviewed 13 December 2020

A great lodge, very beautifully situated. The tent is spacious and well equipped. We only had trouble with the hot water. Very atmospheric, comfortable and excellent dinner in the garden on the bank of the river and by the open fire
Friendly and helpful staff and excellent guides for various tours like a game drive or canoeing. A place to return to.

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
Thank jangK3137RB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 3 February 2021

Thank you for the great feedback jangK3137RB. We are excited to hear from you! Please know that your feedback is extremely valuable to us as we strive to improve with each and every stay. We hope that you will give us another chance and visit us again.

Kind regards
Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2020

Stayed one night here in another lodge from the Gondwana collection.
Warm welcome, nice tented chalets (only 20) good sleep comfort and nice views from the terrace. Nice food . Professional staff.
We pre-booked as well a sunset boat cruise on the Chobe river but due to the low water level this trip was cancelled and replaced by a game drive. Encounter a lot of game and quite some different species of birds. Nice trip

Location: 4 km from Ngoma border post
S17 48 21.69 E25 08 48.68

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank 208erwinh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 3 February 2021

Dear 208erwinh,

Thank you so much for taking time to leave us this amazing review. We are thrilled that you have enjoyed your time with us. Please come back again when you get the chance!

Warm regards
Koney

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Reviewed 19 October 2020

One of the "cheaper" Lodges of the Gondwana Collection. Nice tented rooms on stilts. We did a very good game driver (especially for bird-lovers) along the Chobe (too shallow for a boat ride). Were able to rent two canoes (for free!) for an hour to do a little drive on the Chobe. Food was good, staff very friendly. There is absolutely no reason to stay on the much more expensive Botswana side!

Date of stay: October 2020
    • Location
    • Rooms
    • Service
2  Thank Ernst38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 17 November 2020

Thank you for the great feedback Ernst38. We appreciate you choosing to stay with us and we hope you give us another chance to offer you the five star service that you always deserve.

Warm regards
Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2020

Beautiful place with the most friendliness staff. We had a wonderful stay. Did not see much, but it was in the dry season, most animals move more to the greener pastures. so understandable. kids enjoyed the swimming pool and we had a relaxing time.

Date of stay: September 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank carenaloubser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 28 September 2020

Thank you for your feedback and support carenaloubser. Our staff are extremely friendly because we have the best guests! Please come back again when you get the chance.


Kind regards
Koney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2020

Down a very bumpy track you arrive at Chobe River Camp . Tents elevated on stils a good distance apart from each other give wonderful views of the flood plain of the river. Sunset cruises are particularly good and the bird life is prolific. Add in good food served by staff keen to do a good job and it all makes for a very pleasant stay.

Room tip: All rooms have a wonderful river view.
Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
Thank peter h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernd Grahl, Owner at Chobe River Camp, responded to this reviewResponded 10 August 2020

Dear peter h,

Thank you very much for your kind feedback. It is good to know that you left with such great memories. Please do not hesitate to let us know if we can serve you again in the future.

Kind regards, Koney

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