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“Lovely holiday in beautiful surroundings!”

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Grecotel Club Marine Palace
Ranked #1 of 13 Hotels in Panormos
Certificate of Excellence
Reviewed 30 August 2017

I would thoroughly recommend this hotel for families. We travelled in late August. Our children are 10 and 12 years old. We all loved the pools, Aqua Park and facililities. The hotel is exceptionally clean and well maintained inside and out. Our room had partial sea views but it was not worth paying the additional charge to be upgraded to this. This truly is All Inclusive. All alcohol, cocktails, spirits, soft drinks, and snacks are included. There is a wide variety of food to cater for all tastes in the many restaurants. I would suggest spending a day at each of the fabulous pools and dine at the buffet style restaurants nearby each pool. Our favorite pool was the lagoon nearer the beach which Lao had games and activities throughout the day to entertain the kids. There is an indoor pool with Spa treatments for €8 per day in addition to the cost of the treatments.The restaurant table service is exemplary. You are made to feel the center of attention and drinks are wine is brought to your table. There are self service drink stations near all the bars providing beer, coke, orangeade, lemonade, water, soda water and fruit juices. Snacks include ham, tomatoes, cucumber, cakes and biscuits. The Mojito bar was our favorite with endless cocktails! Beach towels are provided with no deposit and can be replaced with clean ones during the week. The staff are very friendly and helpful. A drink is provided on arrival and the Reception staff are always smiling! The huge Aqua Park is a wonderful addition with both gentle and extreme rides! Evening entertainment is varied from circus acts, to synchronized swimmers, opera singers and movies! The beach is sheltered and great fun to grab a lilo and swim about. There are plenty of sun loungers and although it is advisable to put your towels out earlier it is not essential. A few top tips - get to the main restaurant before 9.00pm or face a long queue. Visit Rethymno. It is a big town with many restaurants and shops. (Kaliston restaurant serves amazing pizzas!) To get a bus into town you must buy your ticket from the local Pharmacy. Don't remove your towel from a lounger if you are away for any length of time, otherwise you may lose your lounger! The general rule is towel on lounger, it is reserved. A couple of negatives. The bedroom mattresses are rock hard. Fine if this suits you but if not expect a very uncomfortable night. We got our mattress swapped. However it was not much better. Our room key card failed to swipe on a number of occasions which is irritating. It needed taking to Reception to be reset. So overall an excellent choice! There were very few English families when we visited although our kids still managed to make friends.

Room Tip: Lower floor rooms are louder. Do not pay extra for limited sea view upgrade.
See more room tips
  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank 980rich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 8 October 2017

Dear Trip Advisor member 980rich
We would like to thank you very much for choosing our hotel, GRECOTEL Club Marine Palace & Suits for your recent holidays, and for deciding to share your experience with other visitors.
We are extremely happy to read that overall, the facilities we provide met your expectations and that you enjoyed so much the taste and variety of our culinary offers, the provided accommodation as well as our new Aqua Park – Kingdom of Poseidon.
Furthermore, we are always very excited when our visitors try to communicate their unique experience in our resort to others by providing tips for a better stay, so we would like to thank you for your proposals.
Once again, you are very kind to recommend our resort to other members and we would be delighted to welcome you again in Crete, very soon.
Best regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 555 reviews

Reviewed 28 August 2017

Had the best time at the Grecotel Marine palace.

The hotel itself and the location are fabulous.

Rooms are lovely and spacious and kept very clean.

The landscaping of the hotel is fantastic and I was happy to just wander around at any time of day.

Plenty of choice when it comes to swimming pools and all are spotlessly clean.
The beach is small but perfectly formed and great for swimming or just playing in the sea.

All of the restaurants offered a great choice of amazing looking food. The staff were very friendly and helpful. Unfortunately not a great deal of choice for vegans however and not easy to request alternatives, especially at busy times.

The entertainment team were outstanding. Performing from breakfast time right through until bed time. I don't know how they do it! Great variety of shows and a brilliant kids disco every night.

My nieces absolutely loved Grecoland kids club, so many different activities for them every day.

The jewel in the crown of this hotel has to be the Poseidon aqua park. You could easily spend the whole day there, with slides to keep kids and adults (big kids) entertained.
We were all made to feel so welcome by the wonderful Aggeliki, who is an absolute credit to your organisation.

I really hope to be able to visit the Grecotel Marine Palace again in the very near future.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 7 October 2017

Dear Trip Advisor member Stephanie F

We sincerely thank you for choosing our hotel, the GRECOTEL Club Marine Palace & Suites for your holidays, and for deciding to share your experience with other visitors.
We are very pleased to know your high expectations were exceeded in numerous aspects, from the provided accommodation and the resort’s architectural design to the daily entertainment program and our new Aqua Park – Kingdom of Poseidon.

Furthermore, the fact that you speak so highly about our colleagues’ professional behavior makes us very proud of our given efforts in providing the best possible service. Please be sure that your kind words about the friendliness and hospitality spirit of our employees will be transferred to Aggeliki as well as to the whole Club Marine Palace team.

We are deeply honored by your consideration of visiting us again in the very near future and we will be more than happy to welcome you in Crete, as soon as possible.
Best regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

I really recommend this place to any family willing to spend great holidays.

One of the reason why we chose this hotel is the Aquapark, which is really fantastic. The area for smaller kids is great, the slides are very fun and safe for all family members - all slides are accessible for kids > 1.20m and there are plenty of lifeguards everywhere on each slide up and even down. It really feels safe.

But the main feature to me is the staff, which is the friendliest and most efficient staff overall, from the dozen of such hotel clubs we did.

For the anecdote: our trip did not started very well. We went to our room in the main building. We figured out that in the room the safe was not closing, the balcony door was broken and couldn't close too meaning anyone could enter, and one chair was broken. I headed to the reception to complain, and I wasn't sure the lady I was talking to really took my case seriously since she was also on the phone with. Back to the room and 10min after, a guy knocked to fix the safe. The door rang again another guy came to see the chair and replaced it. And while the first worker went picking up a new safe, a third one popped-up to fix the balcony door, while chatting friendly with our kids. In 20min, all our problems were solved, very professionally. Amazing service.

The wait staff, the people bringing you at the table, client relations, cooks, lifeguards, cleaning staff and the animation staff were all really polite, friendly, smiling and efficient. Hats off to the staff management!

Another great feature of this hotel is the blue flag beach with sand, safe and very great to go into the water ideal for kids. There is a diving club at the beach, plus the usual parasailing, water scooter.

Food is varied and actually delicious and tasty compared to other hotels we did (greek grilled dishes, tasty desserts).
We were there on first week of August, but we almost didnt felt that it was overcrowded at the different restaurant. And the fact that they bring you at a table makes that you dont need to fight or hurry to get a table, and a waiter is immediately caring about you. Great organization.

Animation in the evening were great, and fantastic kids club. High energy animation staff!

Also the small village Panormo next to the club is worth the short 10min walk to go there and enjoy the romantic atmosphere of greek evenings.

Tips: we had a room in the main building, "side sea view". The view wasnt great (coolers and roofs) and the room definitely needed renovation. See if you can have something else.

A tip: you can avoid the 3h of Tui bus to go there from Chania airport by booking a limousine online, which only takes 1:20-1:30 hour (less than 100$ one way, ideal for 3-4 persons)

Stayed: August 2017, travelled with family
Thank knj_from_fr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 27 September 2017

Dear Trip Advisor member knj_from_fr
We would like to thank you for your kind words, and for the time you spent reviewing our hotel on Trip Advisor.
It is always a huge pleasure to know that our guests leave Club Marine Palace, being fully satisfied with their stay and to see that they devoted some time to share their experience and recommend our resort to other visitors.

We are delighted to receive your positive comments for the variety of our culinary offers, our blue flag awarded beach and generally for the facilities we provide.
Furthermore it is a pleasure to read that despite the inconveniences you faced during the first hour of your stay with us, our team was able to immediately solve all of your issues. The fact that you speak so highly about the professionalism and hospitality spirit of our colleagues makes us extremely proud of our given efforts to provide the best possible personalized service.

In addition, we are extremely happy that you and your family created some unforgettable memories in our Aqua Park – Kingdom of Poseidon, and that you appreciated so much that we pay a lot of attention in our guests’ safety.

We would like to thank you once again for your feedback and we hope that we will have the chance to accommodate you and your family once more at Club Marine Palace in the near future.
Kind regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

very nice hotel, great aquapark, very good food (only breakfast could be better), clean rooms (however, in our room there was no WI-FI), the beach is small, but nice; the swimming pools - fine, however there is salt water in 2 of them; interesting night attractions and good mini club for children; the localisation is perfect for those who look for peace and calm; 1h to Herakliom and Chania; Mme Natalia - speaking Polish - very nice to children

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tui.pl
Thank gorskaa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 18 September 2017

Dear Trip Advisor member goskaa2

We would like to thank you for the time and effort you spent reviewing our hotel, GRECOTEL Club Marine Palace & Suites on Trip Advisor.

As a team, we pride ourselves in exceeding our guest's expectations, so we are all delighted that you enjoyed our culinary offers, our accommodation and especially the entertainment program as well as the multilingual Mini Club. Please make sure that your kind review will be transferred to our entertainers, to Natalia and to the whole Club Marine Palace team.

Furthermore, it is always a delight reading that our visitors enjoy very much the peaceful environment of Panormo village and that they had the time to make some small excursions nearby.

We sincerely hope we will have the chance to accommodate you once again next summer.

Kind regards

GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

I can't begin to tell you what a FANTASTIC holiday my family have just endured..take no notice of the few NEGATIVE COMMENTS people are leaving about this BEAUTIFULL. .SPOTLESS hotel...keep up your excellent service you give to your guests..we was do sad to leave 2 days ago we will definetky be back..x

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank bumble1790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 18 September 2017

Dear Trip Advisor member bumble1790

We would like to thank you for the time you spent writing this review and for choosing Club Marine Palace & Suites for your recent holidays.

We were thrilled to read about your positive experience and we appreciate very much the fact that you highlighted our specialized service as well as the hospitality spirit of the staff.

Commentaries as yours make us proud of our given effort and help us evolve and try harder in order to exceed our visitors' expectations.

Once again, thank you for recommending our hotel to other visitors and we are looking forward welcoming you and your family again in Club Marine Palace, in the near future.

Best regards

GRECOTEL Club Marine Palace & Suites management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grecotel Club Marine Palace

Address: Panormo, Panormos, Crete 740 57, Greece
Phone Number:
Region: Greece > Crete > Rethymnon Prefecture > Panormos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Panormos
#1 Top resorts Hotel in Panormos
#1 Luxury Hotel in Panormos
Price Range: R2 353 - R7 402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grecotel Club Marine Palace 4*
Number of rooms: 375
Official Description (provided by the hotel):
Club Marine Palace an all-inclusive Luxury is built like a typical Cretan village. Lemon, mandarin and vanilla-coloured bungalows surround the large swimming pools. A winding path meanders between the main building, the cluster of bungalows on the upper level and the seafront bungalow village. Marine Palace Suites The beautiful Marine Palace Suites are the epitome of luxury and style. The setting is spectacular, a fine cocktail of captivating sea views, blissful serenity combined with the more active life at the Grecotel Club Marine Palace. The suites, built in a peaceful area above the main hotel, encircle a tranquil pool surrounded by free sun beds & umbrellas. ... more   less 
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Also Known As:
Grecotel Club Marine Palace Hotel Rethymnon
Grecotel Hotel Marine Palace

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