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Grecotel Club Marine Palace
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Reviews (585)
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All reviewsaqua parka la carte restaurantsmain restaurantkids clubgreek tavernaall inclusive hotelfamily resortinteresting activitiesfamily roomhotel managementenglish familiesmojito baradult entertainmenttropical poolwave breakerperfect hotel for familiesgreek version
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29 - 34 of 585 reviews
Reviewed 28 August 2017

Had the best time at the Grecotel Marine palace.

The hotel itself and the location are fabulous.

Rooms are lovely and spacious and kept very clean.

The landscaping of the hotel is fantastic and I was happy to just wander around at any time of day.

Plenty of choice when it comes to swimming pools and all are spotlessly clean.
The beach is small but perfectly formed and great for swimming or just playing in the sea.

All of the restaurants offered a great choice of amazing looking food. The staff were very friendly and helpful. Unfortunately not a great deal of choice for vegans however and not easy to request alternatives, especially at busy times.

The entertainment team were outstanding. Performing from breakfast time right through until bed time. I don't know how they do it! Great variety of shows and a brilliant kids disco every night.

My nieces absolutely loved Grecoland kids club, so many different activities for them every day.

The jewel in the crown of this hotel has to be the Poseidon aqua park. You could easily spend the whole day there, with slides to keep kids and adults (big kids) entertained.
We were all made to feel so welcome by the wonderful Aggeliki, who is an absolute credit to your organisation.

I really hope to be able to visit the Grecotel Marine Palace again in the very near future.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 7 October 2017

Dear Trip Advisor member Stephanie F

We sincerely thank you for choosing our hotel, the GRECOTEL Club Marine Palace & Suites for your holidays, and for deciding to share your experience with other visitors.
We are very pleased to know your high expectations were exceeded in numerous aspects, from the provided accommodation and the resort’s architectural design to the daily entertainment program and our new Aqua Park – Kingdom of Poseidon.

Furthermore, the fact that you speak so highly about our colleagues’ professional behavior makes us very proud of our given efforts in providing the best possible service. Please be sure that your kind words about the friendliness and hospitality spirit of our employees will be transferred to Aggeliki as well as to the whole Club Marine Palace team.

We are deeply honored by your consideration of visiting us again in the very near future and we will be more than happy to welcome you in Crete, as soon as possible.
Best regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

I really recommend this place to any family willing to spend great holidays.

One of the reason why we chose this hotel is the Aquapark, which is really fantastic. The area for smaller kids is great, the slides are very fun and safe for all family members - all slides are accessible for kids > 1.20m and there are plenty of lifeguards everywhere on each slide up and even down. It really feels safe.

But the main feature to me is the staff, which is the friendliest and most efficient staff overall, from the dozen of such hotel clubs we did.

For the anecdote: our trip did not started very well. We went to our room in the main building. We figured out that in the room the safe was not closing, the balcony door was broken and couldn't close too meaning anyone could enter, and one chair was broken. I headed to the reception to complain, and I wasn't sure the lady I was talking to really took my case seriously since she was also on the phone with. Back to the room and 10min after, a guy knocked to fix the safe. The door rang again another guy came to see the chair and replaced it. And while the first worker went picking up a new safe, a third one popped-up to fix the balcony door, while chatting friendly with our kids. In 20min, all our problems were solved, very professionally. Amazing service.

The wait staff, the people bringing you at the table, client relations, cooks, lifeguards, cleaning staff and the animation staff were all really polite, friendly, smiling and efficient. Hats off to the staff management!

Another great feature of this hotel is the blue flag beach with sand, safe and very great to go into the water ideal for kids. There is a diving club at the beach, plus the usual parasailing, water scooter.

Food is varied and actually delicious and tasty compared to other hotels we did (greek grilled dishes, tasty desserts).
We were there on first week of August, but we almost didnt felt that it was overcrowded at the different restaurant. And the fact that they bring you at a table makes that you dont need to fight or hurry to get a table, and a waiter is immediately caring about you. Great organization.

Animation in the evening were great, and fantastic kids club. High energy animation staff!

Also the small village Panormo next to the club is worth the short 10min walk to go there and enjoy the romantic atmosphere of greek evenings.

Tips: we had a room in the main building, "side sea view". The view wasnt great (coolers and roofs) and the room definitely needed renovation. See if you can have something else.

A tip: you can avoid the 3h of Tui bus to go there from Chania airport by booking a limousine online, which only takes 1:20-1:30 hour (less than 100$ one way, ideal for 3-4 persons)

Stayed: August 2017, travelled with family
Thank knj_from_fr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 27 September 2017

Dear Trip Advisor member knj_from_fr
We would like to thank you for your kind words, and for the time you spent reviewing our hotel on Trip Advisor.
It is always a huge pleasure to know that our guests leave Club Marine Palace, being fully satisfied with their stay and to see that they devoted some time to share their experience and recommend our resort to other visitors.

We are delighted to receive your positive comments for the variety of our culinary offers, our blue flag awarded beach and generally for the facilities we provide.
Furthermore it is a pleasure to read that despite the inconveniences you faced during the first hour of your stay with us, our team was able to immediately solve all of your issues. The fact that you speak so highly about the professionalism and hospitality spirit of our colleagues makes us extremely proud of our given efforts to provide the best possible personalized service.

In addition, we are extremely happy that you and your family created some unforgettable memories in our Aqua Park – Kingdom of Poseidon, and that you appreciated so much that we pay a lot of attention in our guests’ safety.

We would like to thank you once again for your feedback and we hope that we will have the chance to accommodate you and your family once more at Club Marine Palace in the near future.
Kind regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

very nice hotel, great aquapark, very good food (only breakfast could be better), clean rooms (however, in our room there was no WI-FI), the beach is small, but nice; the swimming pools - fine, however there is salt water in 2 of them; interesting night attractions and good mini club for children; the localisation is perfect for those who look for peace and calm; 1h to Herakliom and Chania; Mme Natalia - speaking Polish - very nice to children

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tui.pl
Thank gorskaa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 18 September 2017

Dear Trip Advisor member goskaa2

We would like to thank you for the time and effort you spent reviewing our hotel, GRECOTEL Club Marine Palace & Suites on Trip Advisor.

As a team, we pride ourselves in exceeding our guest's expectations, so we are all delighted that you enjoyed our culinary offers, our accommodation and especially the entertainment program as well as the multilingual Mini Club. Please make sure that your kind review will be transferred to our entertainers, to Natalia and to the whole Club Marine Palace team.

Furthermore, it is always a delight reading that our visitors enjoy very much the peaceful environment of Panormo village and that they had the time to make some small excursions nearby.

We sincerely hope we will have the chance to accommodate you once again next summer.

Kind regards

GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

I can't begin to tell you what a FANTASTIC holiday my family have just endured..take no notice of the few NEGATIVE COMMENTS people are leaving about this BEAUTIFULL. .SPOTLESS hotel...keep up your excellent service you give to your guests..we was do sad to leave 2 days ago we will definetky be back..x

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank bumble1790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 18 September 2017

Dear Trip Advisor member bumble1790

We would like to thank you for the time you spent writing this review and for choosing Club Marine Palace & Suites for your recent holidays.

We were thrilled to read about your positive experience and we appreciate very much the fact that you highlighted our specialized service as well as the hospitality spirit of the staff.

Commentaries as yours make us proud of our given effort and help us evolve and try harder in order to exceed our visitors' expectations.

Once again, thank you for recommending our hotel to other visitors and we are looking forward welcoming you and your family again in Club Marine Palace, in the near future.

Best regards

GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

Just returned from a superb two week family holiday with our children aged 8 and 6.

The hotel is set in attractive well maintained grounds. We had a family room in block 7 overlooking one of the pools and also had a sea-view. Although the furnishings are now a little dated, the room was a good size, clean and well set out with everything we needed. It was generally quiet, the only real sound we encountered was the occasional movement of furniture in the room above and when there was evening entertainment in the nearby BBQ area, but none of this was loud enough to disturb the sleep of our children or to prevent us from sleeping when we wanted to.

The food in the restaurants was plentiful, varied and tasty. Breakfast is available in the main restaurant with lots of options from a variety of cooked foods to pastries, pancakes, porridge, cereals, cold meats and cheeses, toast etc. We had lunch in the main restaurant, and the Italian and the Greek al la carte restaurants which open on a buffet basis at lunchtime. All were good, but the Greek taverna was our favourite as it looks out over the sea, is shaded and often benefited from a slight breeze which was much appreciated in 30+ degree temperatures! The only real busy time in the evenings at the main restaurant is between about 7.30 and 8.30 when there can be a slight wait for a table, especially if you want to be seated outside, but generally this wasn't more that 5 minutes or so.

We didn't use the kids club, but from what we saw there were lots of interesting activities on offer, and it was well staffed. We did attend the family disco several times and it was great fun, I've come back with several songs stuck in my head and am going to have to do some googling for Euro-pop songs to satisfy my children's longing to keep singing them!

We didn't have any trouble getting a sunbed each day, and didn't notice others struggling either. We mostly used the pool in front of the Italian restaurant as we found it to be the perfect depth for our children to use independently (0.70 to 1.10 m in depth). It is a salt water pool which made a nice change from the strong chlorine of other resorts we have visited in the past. The pools are well maintained and cleaned each day, and there are life guards on duty for the majority of the day. The hotel provides pool towels which can be changed every two days.

We also used the hotel's aquapark several times everyday and it is fantastic! It is set within attractive grounds, is clean and well staffed with several lifeguards for each section. Although it does get busy it's never overwhelmingly so it's rare to have to queue too long for the larger slides. Both of our children are confident swimmers so could use both sections of the park (the larger sections requires the ability to swim back to the edge once you have splashed off the slides) although my youngest needed an adult with her for a couple of the larger rides as she's not quite heavy enough to complete some of the rides that required the use of tubes. The Kingdom of Poseidon, which is billed as the children's area, is fantastic. The rides are good enough for the adults to enjoy but safe enough that you get let the children have free reign without worrying about them. The water is a little cold but it was quite refreshing given the air temperature while we were there! The small self contained feel of the site allowed our children to move freely between the two sections without me feeling that they would get lost if I wasn't beside them at all times.

Overall it was a great holiday and I can see us returning to the hotel again.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank TravellingTribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 18 September 2017

Dear Trip Advisor member TravellingTribe
We would like to thank you for your kind words and for the time and effort you spent reviewing our hotel, GRECOTEL Club Marine Palace & Suites, on Trip Advisor.
We are very happy to know that the overall facilities we offer exceeded your expectations in so many different levels, from the provided accommodation next to the sea, to our daily and evening entertainment program and the Mini Disco.
Furthermore, it is always a pleasure to realize that our visitors get fully satisfied with the variety and quality of our culinary options and we feel proud hearing you emphasizing the authenticity and uniqueness of our restaurant, the Greek Tavern.

Also, it is a delight knowing that you and your family had some exciting and joyful memories at our new Aqua Park – Kingdom of Poseidon., as well as in the relaxing pool areas.

Once again, we would like to thank you very much for your feedback and we sincerely hope we will have the chance to accommodate you once again in our resort in the near future.

Kind regards

GRECOTEL Club Marine Palace & Suites management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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