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“The perfect hotel for families!”

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Grecotel Club Marine Palace
Ranked #1 of 13 Hotels in Panormos
Certificate of Excellence
Reviewed 25 May 2017

We just returned from a two week stay and it was absolutely fantastic! We travelled with our two children and loved everything, it fully caters for both children and parents with the activity programmes and entertainment. Our Son's loved going to the kids club, Erika and her team were excellent with the children and had exciting activities planned each day, they collectively speak many languages so all children are catered for from Greek to German, Russian and English. The children's mini disco was brilliant family fun, they really put a lot of energy into the show and get parents involved too. We stayed in a family room that was very comfortable and in a great location in block 7 overlooking the salt water pool. Our room and the hotel were spotlessly clean, well manicured grounds and the location is perfect. The town of Panormo is a very short walk away. It has a great selection of shops and is very pleasant to walk around, the town of Rethmynon is only a 30 minute bus ride away and well worth a visit. The hotel food was very, very good, a great selection that varied every day and we loved the fact that you can eat outside and take in the amazing views during your meal in the 3 main restaurants. The beach is perfect for children and the sea is great for swimming, lovely and clear. The spa was very good too. The convenience of having a water park onsite also was fantastic! The thing that really made this hotel for us though was the staff, everyone is so welcoming, friendly and professional. The restaurant hosts were all amazing. The grill chef in the Taverna was fantastic, a great character and great food!! Ina, Kostas and Sofia in the beach/pool bars provided great service. Every member of staff you encounter is so welcoming and together they create a lovely atmosphere in the hotel. We liked it so much that we intend to book to return next year.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
6  Thank solartraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 28 May 2017

Dear trip advisor member solartraveller

We would like to thank you for the time and effort you spent writing this review. It is a pleasure to hear that your expectations were exceeded in numerous aspects, from the provided accommodation to the culinary offers.

We are also extremely glad that you appreciated the effort we spent in hiring multilingual staff in order to make every guest feel like home. Please be sure that your lovely words regarding the entertainment program will be passed to Erica, as well as to the whole Club Marine’s palace entertainment team.

Commentaries as yours make our team very proud of our given effort and help us become even better.

We will be very happy to welcome your family and you, again in our resort, in the near future.
Kind regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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36 - 40 of 555 reviews

Reviewed 21 May 2017

Thank you for the excellent hotel and infrastructure.
May 2017 was great at Crete )

We loved everything, especially location, great food, massage made by Dr. Manolo (excellent) and kids club and family disco with Erica, Stratos and the great animation team.

We do hope to come back :)

  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank daleshina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 28 May 2017

Dear Trip Advisor Member daleshina

We were thrilled to read about your positive experience in our hotel, GRECOTEL Club Marine Palace & suites, and we would like to thank you very much for sharing your thoughts with other visitors on Trip Advisor.

Please be sure that your kind words regarding the professionalism of our staff, will be transferred to Mr. Manolis, Erica, Stratos, as well as to the whole Club Marine Palace’s team.

We sincerely hope welcoming your family and you in our resort in the near future, and we wish you a wonderful summer.

Best Regards
GRECOTEL Club Marine Palace & Suites management team

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Reviewed 18 May 2017

we stayed in a family suite which was very comfortable. if you have children they will love the water slides! there are so many for small and bigger children and for the parents! the stuff is excellent, the food is very good, the rooms are very clean. it is value for money if you get all inclusive.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Nik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace management team at Grecotel Club Marine Palace, responded to this reviewResponded 24 May 2017

Dear Trip Advisor member Nik K,

We would like to thank you for choosing our hotel, GRECOTEL Club Marine Palace & Suites for your recent holidays.

We are delighted to read that the overall facilities we provide exceeded your expectations. The fact that your children enjoyed so much Club Marine Palace’s activities gives us a huge pleasure, as the satisfaction of the little guests is a big priority for our team.

Once again, thank you so much for taking the time to share your experience on TripAdvisor, and we would love to welcome your family and you back in our resort in the future.
Best regards,

GRECOTEL Club Marine Palace management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2017

Just returned from a week all inclusive in this resort. The accommodation is spacious although we had a sea glimpse room it was more than adequate. The grounds are a delight and there was plenty of activities as this is geared as a family resort. The food is continuous not spectacular but still pretty good. The theme nights are all the same food but just given a theme. The Taverna is the highlight and the jewel in the crown. Run amazingly well and lovely staff, especially the management.......we felt the food in the main restaurant at breakfast and dinner was at times not hot as in a holding pattern. Overall this is a great group and this hotel is family friendly and absolutely geared to children. We went as a couple which was fine, we love children and enjoyed them with their families. I wouldn't go again for that reason but would certainly go to another hotel in the group geared for couples. Weather was amazing not a cloud in the sky for days on end. We had a very happy week. Thank you.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 16 May 2017

Dear trip Advisor member Jane C

We would like to thank you for choosing our hotel, GRECOTEL Club Marine Palace & Suites, and for sharing your experience on Trip Advisor. We are pleased to know your expectations were exceeded in numerous aspects, from the provided accommodation to the daily entertainment program.

The fact that you highlighted the authenticity of our restaurant, the Greek Tavern, is a great reward for us.

Nevertheless, we are very surprised to read your comment regarding the food and the theme nights. As a team we are very proud of the variety of delicacies we provide, but we would like to thank you for bringing this matter to our attention. We certainly take our reviews into serious consideration, aiming at the constant improvement of our hotel.

It will be a huge pleasure welcoming you again in our resort.
Best regards,
GRECOTEL Club Marine Palace & Suites management team

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Reviewed 26 April 2017

We visited Grecotel Marine Palace during 2017 Easter holidays. As it was just the start for the season, it is a bit hard to estimate the true nature of the "beast" (365 rooms, hosting up to 1200 or more guests). Nevertheless I'll make an effort here below.

To give you an overall rating, I'd rate the hotel 4/5. As said, it really caters for families with an amazing waterpark, pools, beach (easy to swim and quite protected from the waves, lots of sunbeds..), play areas, discos, "kindergarden", tennis and basketball courts.. You name it. The staff is also very attentive and polite. As a cherry on top, the food they serve comes in tasty and varied, for all eaters from meat lovers to vegetarians (as my wife).

Why not five stars? Well the hotel and its rooms are somewhat dated already. The hotel was built in 2001 and even though they renovate bit by bit, only the rooms starting from numbers 700 (closer to the beach, by the Riviera restaurant) have (apparently, so they tell) seen a facelift. Renovation is going on continuously I am sure, since the buildings and facilities look all very nice. Also the beds and sofas were not very comfy, so it is not a jackpot and five stars but very good nevertheless.

Few tips for those considering this one; if going early season, prepare; it can be still a bit chilly in April. Secondly, it is truly a big hotel (at least for our liking) and can get crowded. We already saw queus for the buffet on our last night. Thirdly, I guess I wouldn't go without children. It is a family resort by heart and very well designed for that. Kids love it and that means the parents enjoy.

This all said, we are seriously thinking of going again when our kids grow up a bit. Starting from age 3 I guess is perfect, since then they can really enjoy everything from waterparks to hotel provided nannies :)

Room Tip: The suites' side is close to the waterpark but furthest from the beach. Rooms with numbers 700...
See more room tips
Stayed: April 2017, travelled with family
3  Thank LeoS684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 1 May 2017

Dear trip Advisor member LeoS684,
Thank you for dedicating some time to evaluate our hotel, GRECOTEL Club Marine Palace & Suites on Trip advisor.

We are very pleased to know that you and your family enjoyed our Aqua park, the Kids club and our facilities in general. Furthermore, the fact that you mention our gastronomic offers is extremely pleasing, because the culinary satisfaction of our guests is a very high priority.

Regarding your comment about our accommodation, we would like to mention that an extensive modernization will be carried out periodically at GRECOTEL in the future, but in the meantime, every year a small renovation work of our facilities is provided, in order our guests to get the comfort they expect.

In addition, it’s true that Club Marine Palace is a very big hotel, but our team always makes a huge effort to make sure that our guests get fully satisfied. Please be assured that we will continuously review ways to fine-tune our processes and services to ensure better efficiency.
It will be a huge pleasure to welcome you and your family again in our resort. We will do our best to make your stay, again, as enjoyable as possible.
With many thanks,
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grecotel Club Marine Palace

Address: Panormo, Panormos, Crete 740 57, Greece
Phone Number:
Region: Greece > Crete > Rethymnon Prefecture > Panormos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Panormos
#1 Luxury Hotel in Panormos
Price Range: R2 296 - R7 208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grecotel Club Marine Palace 4*
Number of rooms: 375
Official Description (provided by the hotel):
Club Marine Palace an all-inclusive Luxury is built like a typical Cretan village. Lemon, mandarin and vanilla-coloured bungalows surround the large swimming pools. A winding path meanders between the main building, the cluster of bungalows on the upper level and the seafront bungalow village. Marine Palace Suites The beautiful Marine Palace Suites are the epitome of luxury and style. The setting is spectacular, a fine cocktail of captivating sea views, blissful serenity combined with the more active life at the Grecotel Club Marine Palace. The suites, built in a peaceful area above the main hotel, encircle a tranquil pool surrounded by free sun beds & umbrellas. ... more   less 
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Also Known As:
Grecotel Club Marine Palace Hotel Rethymnon
Grecotel Hotel Marine Palace

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