My fiancé and I spent a weekend at this hotel thinking it would probably be the best option to stay at in a small town. We couldn't have been more wrong.
To begin with there is no telephone or internet available in the rooms. There is no mini-bar. The weekend we stayed there we were told there would be no room service despite the room service menu that was in our rooms. The manager promptly told us that if she does take the order for room service she couldn't guarantee that it would be delivered. The only dinner available was at the casino restaurant- a buffet that ran out and they refused to replenish it as it was close to the end of the staffs shift. The bar menu was the only other option and this took 1hr through non-existent service to be ordered and brought to us. We ended up eating at 22:00 when we had started our in room dining escapade at 19:00. The manager on-duty even went so far as to ask why we would even want in room dining and asked if we didn't rather want to drive out and buy takeaways from the nearby fast-food establishments.
The experience though was not altogether terrible since we had a decent sized room and it was clean. But that was about all.
Breakfast was a joke. We were told they do not prepare omelettes over the weekend - ??? Their fruit looked abused. And they had a limited selection in terms of hot vs cold breakfast options. At some point they ran out coffee mugs and we had to wait whilst new ones were taken out of boxes and washed to be used. The excuse being they were fully booked and they did not expect that number of guests with two conferences over that weekend. To be honest they did seem a bit understaffed but I must commend one waitress who did her best to make us comfortable despite the odds, by the name of Akhona. She seemed the only one properly trained in hospitality and guest relations.
Then there was the fiasco of having some of the rooms not attached to the hotel and situated across the road from the main hotel and casino buildings. This necessitated buzzing the very cold and unfriendly security staff to open the security gates every time we needed to access our rooms. So a yes for security but a definite no for convenience, location or customer service.
To say I was disappointed by the overall service and experience I had at the hotel would be a gross understatement. I promptly told all my family and friends upon my return about my experience at this hotel and urged them to choose any other alternative they can find should they ever find themselves in Queenstown.
- Official Description (provided by the hotel):
- Queens Casino & Hotel, located on the N6 in the friendly city of Queenstown, offers an escape to a world where glamour, extravagance, fun, and relaxation combine - to make everyone feel like royalty. The magnificence and grandeur of the Victorian Architecture and chic interiors are reminiscent of a bygone era, and make you long for the romance and lavishness those times. Whether you prefer the shuffle of cards, the cheerful chime of slot machines, upscale dining or just relaxation, Queens Casino & Hotel will draw you in and steal your heart - make you feel like you have royalty. From 10:00 in the morning to 4:00 the following morning on weekdays and to 5:00 over weekends, dance with lady luck on our casino floor. Queens Casino boasts 180 slots in a variety of denominations from just 1c, and 6 tables, including Roulette, Black Jack and Poker. Dine with us At our fabulous Junction Restaurant, a sumptuous spread fit for a king awaits you. Tantalize your taste buds with an extensive array of mouth-watering starters, indulgent dishes, and decadent desserts, infused with flavours from around the world. Our restaurant caters for the whole family, with an a la carte menu for lunch and an evening buffet. Junction Restaurant is available for group bookings and private functions. The friendly and laid-back atmosphere at Hadley's Sports Bar invites friends and colleagues to come together. Whether it is to watch the big game on the screen or for after-work sundowners, you'll feel at home at Hadley's Sports Bar. Fully-licensed, Hadley's Sports Bar serves all your favourite drinks and cocktails, and offers a menu featuring snacks and light meals. The bar is open daily from 09:00 'til late. Play like a royal Queens Casino & Hotel offers entertainment for the whole family. Children are welcome to come and play in our Games Room where we have 22 games to choose from. We also offer a fully-supervised Creche where up to 20 children at a time will be looked after by our capable care-givers. Our complex also features a brand new, challenging 18-hole miniature golf course. Located under the trees in the beautiful surrounds of the Walter Everett Gardens at the Queens Casino & Hotel Complex, the Queens Mini Golf Course is open from Wednesday to Sunday between 12:00 and 21:00. Boasting a state-of-the-art course, shaded seating and a kiosk selling food and refreshments, the Queens Mini Golf Course is an ideal venue for friends and families to meet for some good, clean fun in the fresh air. Take a walk in our exquisite gardens For those seeking a glimpse of paradise there is the beautifully-restored Walter Everett Gardens, where you can stroll amongst the ducks, peacocks and swans or simply sit on a bench daydreaming as the serenity of the panoramic garden washes over you. Stay-over with us The lavish four-star Queens Hotel indulges its guests with world-class, friendly service. The hotel has 50, superbly-appointed deluxe rooms with all the modern amenities. After a soothing night's sleep, guests are treated to a scrumptious buffet style breakfast in the hotel's comfortable breakfast room. Seating 150 people and including catering and conference equipment, the Hotel's conference facility equals and exceeds all of its size in the area. Let us entertain you The Queens Hotel regularly hosts special events such as themed dinner evenings, comedy shows, dinner dances, and live music concerts. Well-known entertainers and artists that have performed on the stage in the hotel's extensive conference facility include Parlotones, Michael Naicker, David Newton, Southern Gypsy Queen, Tumi Morake, Loyiso Gola, Riaad Moosa, Joey Rasdien, Barry Hilton, LCNVL, Shadowclub, etc. Share your special day with us The opulent interiors, with the exquisite Walter Everett Gardens as a backdrop, make the Queens Casino & Hotel a fairytale venue for weddings, and an ideal place to host other special events such as birthdays, gala dinners and corporate functions. Almost every vista is a photo opportunity - from the immaculate gardens to the old-style charm of the Victorian foyer. While the wedding party is off taking photos, the crystal-clear pool area is very inviting for guests to enjoy a welcome drink while taking in their beautiful surrounds. Queen's Hotel's highly-experienced food and beverage team will help you put together a mouth-watering menu and perfect event for up to 150 people. A dance floor can also be provided. ... more less