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AuroraGirl33
Western Cape, South Africa

A little disappointing

3.0 of 5 bubblesReviewed 19 Nov 2014
The hotel is nothing like the photos on websites. However, the staff was friendly and helpful, the rooms are clean and well maintained. This is an old hotel and in serious need of a make-over. We were disappointed in that it did not look like the photos, but definitely satisfied with the size of the room and the helpful staff. Until the hotel is upgraded I would suggest lowering the rates a little.
Date of stay: November 2014
Room Tip: All rooms seem to face the road and can be a little noisy
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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    Reviewed 4 March 2014

    After seeing the photo's on the internet me and hubby was so excited to check in and have a fab time at this beautiful place but we were so disappointed. Looks can be deceiving on the internet. As soon as we arrived at our room the soonest we wanted to check out. There was this aweful stench as you enter the room and the bathroom was full of mould and the carpet was absolutely horrible. Then the owner/manager is so rude and did not even apologise. Thats the reason all the guests that was suppose to check in by Napier Hotel checked out because of his bad attitude. The only person who is the star at that place is Leticia. Very friendly. The place need an emergency makeover and a upgrade!!!!!!!

    Date of stay: February 2014
    • Trip type: Travelled as a couple
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    Thank Saphire223
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.