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Mo Nigrini
Brakpan, South Africa

Budget holiday

4.0 of 5 bubblesReviewed 27 May 2019via mobile
This was an awesome holiday! The accomodation is very low key bud you dont need anything more than this! It is right on an amazing beach and in close proximity to everything you might want. The restaurant also has pretty good food.
Date of stay: March 2019
Trip type: Travelled with friends
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    Reviews (192)
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    17 - 22 of 192 reviews
    Reviewed 30 April 2019

    We stayed here over the weekend and we truly enjoyed it. When we arrived one of the aircon and a TV control were not functioning. I reported to the reception and they fixed it right away, the only issue is that to fix the aircon they had to put a long extension to reach the next room plugging as the other was not working. A bit annoying to have this long cable in the middle of the room's floor. The staff if very helpful and the place is well located!

    Date of stay: April 2019
    Thank buanasoto
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 April 2019

    Words cannot describe the level of disgust. Nowhere near Budget Accommodation standards. The rooms were dirty with even old pubic hair was on the shower drain that we needed to remove ourselves just to take a shower. The are no ventilation in the room so the stench of mold hit you in the face as you open the door. At the back of the bed are dirty stains of guests leaning their heads against the wall. We were booked for 5 nights, only to stay 3 nights as it was too unbearable. The last night we actually slept in our car. Talking too the owner (Johan & Diane) does not help your case at all. He would assure you that he will sort out the matter and would refund as he does not want to see you unhappy. If you want to sort out your refund there, you have a better chance of becoming the king. The only comment that you will get from the owner is " Either you trust me or you don"t, but I promise I will sort out your refund". His wife who is in charge of the room check would rather say that the rooms are fine and that your complaint seems "Fishy!!!" too her.The local staff are very kind and try to help wherever they can, but are being treated unfairly and have no morale support from the owners nor the facilities to better themselves. It is very, very sad to see. And we actually heard how the owner spoke to the staff over the radio. I will most definitely not recommend Paraiso do Ouro Resort to anyone that I know or going to meet in the near future. Absolutely pathetic!!

    Room tip: Ask photos about accommodation or any facility as the website is of no help
    Date of stay: April 2019
    • Trip type: Travelled as a couple
      • Value
      • Cleanliness
      • Service
    1  Thank MosselbaaiMarelize
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    JohanvJ, Manager at Paraiso do Ouro Resort Budget Accommodation, responded to this reviewResponded 12 April 2019

    Dear Mr Henk Truter

    Thank you for your review: Though I think it is time to tell the truth of what the real issue is. Your Room was clean and inspected before you checked in - All was fine when you paid your key deposit and stayed in your Room. Not once did you report anything to our Receptionist or Bar until the Sunday morning. I also saw your Wife on Saturday Morning at Reception she was friendly and handed your key in for the Room to be served for the day. I greeted her while she was there - she at that point had nothing bad to say. She then left.

    The Reason you slept in your car is also known:

    You had drinks at the Bar on Saturday night and misbehaved, made racial defamatory remarks to my staff and spoke loud and aggressive, you then left the Resort went out with your car to other Bar's came back in the early hours of Sunday morning, you were totally intoxicated to the extend that Security could not even wake you up.

    It is so strange that at about 4 the Sunday Morning you had coffee with you wife on the Beach made in the same "dirty" Room - you did go to the same room "Dirty Shower" to shower.

    When I met you at about 8h00 you were still smelling of Alcohol - You then proceeded to tell me about 2 things: pubic hair was in the shower drain and a mark on the wall.

    I told you that I will investigate it and even offered you a free upgrade to a self catering house (very nice) - you clearly had other plans or wanted to get out of Mozambique. Diane with 3 other managers inspected the room and could find nothing wrong???? You were trying to get some money from us?? "Refund" - We were full the Weekend with a lots of people who all enjoyed their stay with us with lots of compliments??? Your sudden unhappiness; I seriously fail to understand.


    We really try our best for everyone of our guests and have many happy customers returning - unfortunate we are not prepared to be intimidated by people who can not behave themselves and then try to extort money from us for their wrongdoings - Thank you. Let the truth be told!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 March 2019 via mobile

    I would 100% recommend a stay here. Some friends and I went here and I can wholeheartedly say that it was a brilliant experience. The stay was very pleasant and the view is beautiful, if you're considering vacationing in Mozambique I definitely recommend going here.

    Date of stay: March 2019
    Trip type: Travelled with friends
    Thank Bhilligenn
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 March 2019 via mobile

    Hey me and my bestfriends was there at Paraiso du oura and it was just so fun. It was just so beautiful and mindblowing there. It was one of my best vacations i ever had. I would like to go back again BECAUSE it was just so much fun. And the people there was so friendly. I think that it is one of the best places to visit for a vacation. And me and my friends enjoyed every moment of it.

    Date of stay: March 2019
    Trip type: Travelled with friends
    Thank TheoMarais5
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 March 2019 via mobile

    The setting is really nice and the staff and owners are very friendly. Amazing ocean view and the best seafood in ponta. Nice clean rooms,nice for young people . I will really go back , loved it so much

    Date of stay: March 2019
    Trip type: Travelled with friends
    Thank chantethrn
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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