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All reviewsbusiness parksan josecosta ricaclose to the airportmall across the streetspg pointsfree laundrylobby barbusiness districtnice hotelwalking distancebusiness travelerbusy roadbusiness tripbreakfast buffetstayed one nightsjo airport
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Reviewed 27 March 2018

We arranged a ride from the airport through Aloft. After 40 minutes of pacing the airport pick up area and calling the transportation service, I finally gave up and luckily was able to find alternative transportation. Aloft did nothing about it, and still charged us $40 for the ride that never came. I know it was the transportation service's fault (they flat out lied and said I got in the car and then got out?) - but I was appalled at the horrible service we received from Aloft. Other than that the hotel itself was fine. Fine hotel, just don't rely on them for anything other than a room.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Carrie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina S, Guest Relations Manager at Aloft San Jose Hotel, responded to this reviewResponded 29 March 2018

Dear Mrs.Carrie,

Thanks for taking the time to share your comments with us.We believe in Aloft that every coment good or bad enables us to continually monitor and improve the service we are offering.
We truly sorry for the inconvenient that the transportation aranggements make you.

We really hope to have a oportuniy to fix the situation and make you feel truly welcome , with a excelente service.
Please contact us for anything that you may need for make you nex visit special

Regards,

Salvador Soto
Guest Service
Aloft San Jose Hotel , Parque Empresarial Forum II,
Radial Belén – Santa Ana San Jose, Costa Rica
t. 506 2205 3535 f.506 2205 3500

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

Very comfortable hotel in a great location. There is a Mc Donald's right in front in case someone gets hungry. Nice gym, pool and pool table.
There is a shopping center across the streets and a super market, library, restaurants, car rental...... at walking distance.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Maria-HIm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvador S, Guest Relations Manager at Aloft San Jose Hotel, responded to this reviewResponded 1 April 2018

Dear Maria - Him

We really appreciate when our costumers take time to leave comments about their visits to our hotel. Each comment helps us to improve our service and let us continue being your best choice in San José City.

We hope welcome you back in a near future.

Regards;

Salvador Soto
Guest Service
Aloft San Jose Hotel , Parque Empresarial Forum II,
Radial Belén – Santa Ana San Jose, Costa Rica
t. 506 2205 3535 f.506 2205 3500

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

I previously scored the Aloft as a 5 as there are many things I like about it.
However on my last visit when trying to sort out a discrepancy on the bar bill, one of the barmen referred to me as a Maricon. This is obviously a cultural failing that I am laying at the door of the senior management. I will now think twice about booking into an Aloft wherever it is in the world.

Stayed: March 2018, travelled on business
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina S, Front Office Manager at Aloft San Jose Hotel, responded to this reviewResponded 21 March 2018

Dear Jim,


I’m writing you on behalf of our team Aloft. We cannot even begin to explain how disappointed we were to read and review your comments detailing the dissatisfaction you experienced during your stay with us.

Please accept our sincere apologies for the inattentive, unfriendly, and overall poor service that you experienced. This is certainly not the Aloft experience we aim to provide our guests and we are truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise is very disappointing. Please know that this is not a typical service of our hotel.

Thank you for bringing this to our direct attention. It is through guest feedback such as yours, that we can continue to enhance and improve upon our Aloft experience for all of our guests.

Please contact me if you have any other questions or concerns and I'd be more than happy to assist you. We deeply apologize for what happened and I thank you for contacting us.


We do hope that we will be able to welcoming you back to Aloft San Jose Hotel in the not too distant future.



Regards,

Gina Sepúlveda R.
Front Office Manager | Gerente de Recepcion - Reservas
Aloft San José Hotel, Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

A reliable choice in San Jose. Perfect for the return flight to the States. The staff are accommodating, which can be hit-or-miss at the various Aloft properties. The food is average, as is to be expected. I'd recommend the restaurant menu over the XYZ bar. There is no airport shuttle, only a taxi ($25USD). The location is odd, but only about 15 minutes from SJO, depending on traffic/time. The outdoor pool is heated, only after 5 pm. The guest demographic is an international mix, which is refreshing for conversation.

Stayed: March 2018, travelled on business
1  Thank Evolution26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAloftSanJose, Front Office Manager at Aloft San Jose Hotel, responded to this reviewResponded 20 March 2018

Dear Evolution26,

Thank you for bringing this to our direct attention. It is through guest feedback such as yours, that we can continue to enhance and improve upon our Aloft experience for all of our guests.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any inconveniences from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Jose.


Sincerely,
Gina Sepulveda
Front Office Manager
Aloft San José Hotel, Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

The hotel is very well located, near the airport and business area. Just to the side there is a big compound of offices and across the street and shopping mall with a nice variety of restaurants.

The rooms are well sized and decorated. The desk is kind of small but it does the trick.

The restaurant downstairs has good food, but their service is kind of slow but that's in general for Costa Rica.

The gym has what's needed to do a nice work out.

Stayed: February 2018, travelled on business
Thank Alberto E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvador S, Guest Relations Manager at Aloft San Jose Hotel, responded to this reviewResponded 1 April 2018

Dear Mr Alberto,

Thak you for taking the time to share your coments with us , we really apreciate every suggestion to continue the improvemet of our Service .

We hope you let us the opportunity to welcome you back.

Regards,

Salvador Soto
Guest Service
Aloft San Jose Hotel , Parque Empresarial Forum II,
Radial Belén – Santa Ana San Jose, Costa Rica
t. 506 2205 3535 f.506 2205 3500

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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