We were pleasantly surprised with this hotel.
Stunning views. Lots of nice food choice for breakfast and dinner. Hot drinks/fruit juices included at breakfast. Dinner just water, so you'll need to pay extra for other drinks.
Buffet style but some live cooking.
Pool and spa we're lovely and a nice treat after a long day on the slopes.
Great facilities for families- climbing wall, pool, table football etc.
Locker room and ski hire was a big bonus (I've read you pay a slight premium for this but it's worth the convenience in my opinion if that's the case). Boot warmers in locker and space for each person in room.
10 min walk down to villards 25/transarc gondolas and lots of bistros/coffee shops in the centre. Or Charmettoger chair lift across from the hotel entrance - handy.
Hard working staff. We were made very welcome. So I can only assume either the hotel it working hard to turn its reputation around or perhaps a few families weren't happy/didn't get a good experience.
We'd recommend and will be back!