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Patrick
London, United Kingdom

Fantastic

5.0 of 5 bubblesReviewed 12 Apr 2024
An excellent experience from start to finish - rooms, food and pool all fantastic but why really made our stay was the staff. Brilliant quality and very hard working and courteous. A credit to the team. The only slight thing I would suggest is that the hotel looks at their satellite provider as we would have benefitted from connecting via the tv to our Netflix but that’s a very minor thing ;)
Date of stay: April 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hôtel Altezza, Guest Services / Front Office at Altezza Arc 1800 Hôtel & Spa, responded to this review
Responded 13 Apr 2024
Dear guest,

We are absolutely delighted to hear that you had a fantastic stay with us! Your warm praise for our rooms, kitchen and pool is extremely gratifying to hear. However, nothing makes us prouder than your kind words about our exceptional team. We always strive to provide the highest quality of service and your comments encourage us to continue our efforts with even greater determination.

Regarding your suggestion about the satellite provider, we greatly appreciate your feedback. We will take your comment into account in our internal discussions to continually improve our entertainment offering. Although it may seem minor, we understand the importance of every detail in providing our customers with an exceptional experience.

Once again, thank you for choosing our hotel for your stay and for taking the time to share your thoughts. We look forward to welcoming you back soon for an even more memorable experience!

Sincerely,

Reservation service - Hôtel Altezza 1800 & SPA
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (226)
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1 - 6 of 226 reviews
Reviewed 4 April 2024

We were pleasantly surprised with this hotel.

Stunning views. Lots of nice food choice for breakfast and dinner. Hot drinks/fruit juices included at breakfast. Dinner just water, so you'll need to pay extra for other drinks.

Buffet style but some live cooking.

Pool and spa we're lovely and a nice treat after a long day on the slopes.

Great facilities for families- climbing wall, pool, table football etc.

Locker room and ski hire was a big bonus (I've read you pay a slight premium for this but it's worth the convenience in my opinion if that's the case). Boot warmers in locker and space for each person in room.

10 min walk down to villards 25/transarc gondolas and lots of bistros/coffee shops in the centre. Or Charmettoger chair lift across from the hotel entrance - handy.

Hard working staff. We were made very welcome. So I can only assume either the hotel it working hard to turn its reputation around or perhaps a few families weren't happy/didn't get a good experience.

We'd recommend and will be back!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FrugalButFancy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hôtel Altezza, Guest Services / Front Office at Altezza Arc 1800 Hotel & Spa, responded to this reviewResponded 4 April 2024

Dear Guest,

Thank you so much for your detailed and positive feedback! We are thrilled to hear that you enjoyed your stay with us and that you found our hotel and amenities to your liking.

We're delighted that you appreciated the stunning views and the variety of food choices available for breakfast and dinner. It's great to know that you found the inclusion of hot drinks and fruit juices at breakfast to be convenient. We appreciate your feedback regarding the dinner drinks and will take this into consideration for future improvements.

We're glad you enjoyed the live cooking options and that you found our pool and spa to be a nice treat after a day on the slopes. It's fantastic to hear that our facilities for families, such as the climbing wall, pool, and table football, were appreciated.

We're pleased that you found our locker room and ski hire services to be convenient and worth the slight premium. Additionally, we're glad you enjoyed the location of the hotel, with easy access to ski lifts and nearby amenities.

Your kind words about our hard-working staff are greatly appreciated. We strive to provide exceptional service to all our guests, and it's rewarding to hear that our efforts were recognized.

Thank you for recommending our hotel, and we look forward to welcoming you back on your next visit! If you have any further suggestions or requests for your next stay, please don't hesitate to let us know. Until then, safe travels!

All the best,
Reservation department - Hôtel Altezza Arc 1800 & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024 via mobile

Very pleasant hotel, helpful and prompt service from the staff both before and during our stay. Comfortable and spacious rooms. Nice breakfast with plenty of choice. Ski shop has everything you need and 100 yards walk to the lift if slopes don’t have sufficient snow for ski-in/out.
Only downside is spa could have a greater variety of treatments and as far as we could tell there wasn’t any room service

Date of stay: March 2024
Trip type: Travelled with family
Thank Mful75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hôtel Altezza, Guest Services / Front Office at Altezza Arc 1800 Hotel & Spa, responded to this reviewResponded 4 April 2024

Dear Guest,
Thank you for sharing your positive feedback with us! We are delighted to hear that you had a pleasant stay at our hotel and that you found our staff to be helpful and prompt in their service. It's wonderful to know that you enjoyed our comfortable and spacious rooms, as well as our breakfast offerings with plenty of choice.

We appreciate your feedback regarding the spa, and we will certainly take your suggestion into consideration to enhance our range of treatments. Regarding room service, we apologize for any inconvenience this may have caused. We will review our services to see if this is something we can provide in the future.

Thank you for mentioning our ski shop and its convenient location. We strive to provide everything our guests need for a comfortable and enjoyable stay, and we're glad that our proximity to the lift was beneficial for your skiing experience.

Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. If you have any further suggestions or requests, please feel free to let us know. Safe travels!


All the best,
Reservation department - Hôtel Altezza Arc 1800 & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024 via mobile

Polite and friendly staff. We have come as two families over Easter weekend.
Staff held an Easter egg hunt and left little chocolate rabbits in our room.

Helpful, kind and friendly. Couldn’t ask for more.

Clean rooms and fresh towels from the pool if required.

Lovely food. We have stopped half board and the breakfast and evening meal have been really good.

Would definitely book again.

Room tip: Pre book your evening meal. Bring flip flops for the pool Bring some change in euros for the pool table. Chair lift 1 min away
Date of stay: March 2024
Trip type: Travelled with family
Thank Curiosity44995406839
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hôtel Altezza, Guest Services / Front Office at Altezza Arc 1800 Hotel & Spa, responded to this reviewResponded 4 April 2024

Dear Guest,


Thank you so much for your kind words and for choosing to stay with us over the Easter weekend! We're delighted to hear that you and your families had a wonderful experience.

It warms our hearts to know that our staff's efforts to create a special Easter atmosphere, such as the Easter egg hunt and the little chocolate rabbits left in your room, were appreciated. We strive to provide helpful, kind, and friendly service to all our guests, and we're thrilled that you felt well taken care of during your stay.

We're also glad that you found your rooms to be clean and comfortable, and that you enjoyed the fresh towels from the pool. It's fantastic to hear that you found our food to be lovely, and that both breakfast and evening meals met your expectations.

Thank you for your recommendation, and we would be honored to welcome you and your families back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels, and we hope to see you again soon!


All the best,
Reservation department - Hôtel Altezza Arc 1800 & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2024

A family with a child , we stayed 6 nights on March 24. I have only good things to say about the Hotel:
-The staff is super nice and friendly, the level of service is excellent. Always with a smile and trying to help.
- The Hotel is clean, well maintained, very high standard.
- The suite room is large , clean and very good. There is a sloped ceiling in one of the rooms in the suite which is not that good but you get used to it. the balcony is very small but with a wonderful view to the mountains.
- There were several bad comments recently about the restaurant. Update from March: everything is perfect now. The food is very good, many choices, good for kids. You better book your restaurant hours a week before you arrive to the hotel.
- we had several little issues but the hotel staff and manager helps to solve everything.

I highly recommend the hotel for everyone!
Hope to come back soon.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 696guya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hôtel Altezza, Guest Services / Front Office at Altezza Arc 1800 Hotel & Spa, responded to this reviewResponded 24 March 2024

Dear Guest,

Thank you very much for your detailed and positive comment! We are delighted to hear that your stay with us was so enjoyable. We continually strive to offer exceptional service and high quality facilities, and we are pleased to see that this was reflected in your experience.

We are particularly grateful for your mention of our staff. We always strive to offer warm and welcoming service, and it's wonderful to know that this was appreciated by you and your family.

As for our facilities, we are delighted that you found your suite spacious, clean and comfortable, with a wonderful view from the balcony despite its smaller size.

We are also pleased that our efforts to improve our restaurant have been noticed. We take our customers' comments into account and are constantly striving to improve our gastronomic offering to ensure a memorable culinary experience for all our visitors.

Finally, we are delighted that our teams were able to quickly resolve any minor problems encountered during your stay. Customer satisfaction is our top priority, and we are always on hand to help and resolve any issues that may arise.

We look forward to welcoming you back soon! Please do not hesitate to contact us directly for any future inquiries or bookings.

Best regards,
Reservations Department - Hôtel Altezza Arc 1800 & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024

After reading some of the previous reviews I was slightly worried about the hotel I had booked. Thankfully I got the stay I expected and paid for. The rooms were lovely and beds really comfy. Breakfast was fabulous. Lots of selection for myself, husband and children. The atmosphere in and around the hotel was nice. The staff that we dealt with were all willingly and happy to help. The pool and spa was great, the children loved the outside hot tub. The ski in and out element was ideal with only staying for 4 nights. Evening meal was nice and good value for money. We did try to eat out on the last night in the village but could not get into any of the restaurants and found them quite rude when we asked. So we happily went back to the hotel for our meal. We had a great stay at this hotel and would definitely recommend it and return.

Room tip: Ski in and out Great spa
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Mike7gore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hôtel Altezza, Guest Services / Front Office at Altezza Arc 1800 Hotel & Spa, responded to this reviewResponded 16 March 2024

Dear Guest,

We are delighted that your stay exceeded your expectations and that you enjoyed every aspect of your experience at our hotel. From the quality of the rooms and the delicious breakfast, to our spa facilities and attentive service, we're pleased to have helped make your vacation memorable. We are also grateful for your recommendation and look forward to welcoming you back for another successful getaway at our establishment.

Yours faithfully
Reservations Department - Hôtel Altezza Arc 1800 & SPA

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