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Tamsin K
Reigate, United Kingdom

Excellent medical staff

5.0 of 5 bubblesReviewed 11 Apr 2024
Just a note to say how excellent the staff at the Infirmiere were on our stay. Johanna and Dr Chopin went above and beyond for our family, with the Doctor kindly attending to my daughters to write their medical certificates even after he had clocked off for the day. Nurse Johanna also was very friendly and attentive and helped me strap up my knee after a pulled ligament. I think many people forget to leave a review about the medical staff, with trips to the infirmary not being a highlight of their trip per se, but I wanted to make special mention of these staff as they were kind, friendly and professional and a real credit to this club med facility.
Date of stay: April 2024
Trip type: Travelled with family
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7 - 12 of 2 702 reviews
Reviewed 10 April 2024

This was our second Club Med Ski (we went to Tignes last year (spoiler alert, it's better than Les Arcs - go there instead)).
The hotel is fine, the food is great, childcare is good. Usual Club Med fare.
But two major problems (i) vomiting bug. Kids being sick everywhere - we saw two on the floor of the buffet and many, many families had kids being sick. The nurse told us it was even worse the week before, which suggests a hygiene issue to me and (ii) so many torn ACLs in the resort (including mine). This wouldn't normally be the hotel's problem, unless the hotel also fits all the bindings! In the week I was there, six people (at least) tore their ACL. The major cause of this is bindings failing to release when they should. My binding did not release = torn ACL. Same story for all the other injured people I spoke to. If you don't know, a torn ACL is at least a nine month recovery, including surgery, so this is a major problem. Also, the hotel don't include the basic insurance on the lift passes that they sell to their customers! So, on a £14K holiday, they saved EUR50 or so per person and didn't add insurance. When lots of the guests are then badly injured because of an error in the ski room, and need to be taken down the mountain with no insurance - again, a major problem.
I've tried to sort this out with Club Med after the holiday and they do not care. At least ten days between each email response. Very poor service and lack of compassion.
So, overall, I'd say good hotel, good childcare, good food, but is that worth nine months of injury because their ski room staff don't set bindings correctly?! You be the judge of that.....

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
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1  Thank I3388QXkatiec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024 via mobile

Great if you are happy to let your children run totally wild - even feral (that you would never allow at home) while you get totally blotto on the free alcohol !! Good food and great skiing, but not a relaxing holiday - basically Butlins on speed!! (and not cheap).

Date of stay: March 2024
Trip type: Travelled with family
Thank john s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2024

Our family of 5 had an amazing holiday. The service, accommodation, catering, ski equipment (+ESF instruction) & entertainment was all incredible. You want for nothing at Club Med. A special mention to Jerome and nurse Johanna. Thank you

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Voyager05485222275
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2024 via mobile

We were a couple and a teenager. We booked a two room four bed room. The shower space had a wooden shutter window that opened into the master bedroom. It meant that when any of us used the shower or sink light flooded our room and noise would wake us up.
All the service personnel, while very polite, did not have a can do attitude. Oh it’s impossible to the volume down when someone was playing the piano and the background music was playing. We’ve experienced several issues like that.
In entry the staff insisted on taking the suitcases from the bus only to loose them. That happened to many rooms!
The place was overrun with guests from Israel. I’m one of them. This translates to noise, pushing in line and garbage in all public spaces.
The ski site itself and group institutions were excellent.
Lastly half of our extended family were sick with stomach flue.

Date of stay: March 2024
Trip type: Travelled with family
Thank artman_ori
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2024 via mobile

This was an amazing ski vacation from beginning to end Club Med thinks of every detail from the ski lockers to the amazing staff who are all just wonderful and super fun. Exclamation we had had an amazing ski vacation. The ski locker room was excellent. Everything was organized. The food and snacks were wonderful. The activities for adults and kids were incredible. All the ski instructors were excellent.

Date of stay: March 2024
Trip type: Travelled with family
Thank janetg426
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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