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Reviewed 15 April 2018 via mobile

Where to start... wow from the reception to the spa to the waiters to bar staff and the manager. We have had the best time for our relatives 30th birthday we were looked after exceptionally well got to say the BEST spa experience by far. The hotel is very beautiful and the grounds are stunning . We had the ladies night in which includes 1 half an hour spa treatment and use of pool sauna and steam room, robes slippers provided it was all very relaxing a great start to the day. We checked into our rooms and found our complementary wine and chocolates awesome. Rooms very spacious we had nice view also we were given a movie stick too inc . After showers and getting ready we were ready for our 2 course evening meal included in package. We had a private room absolutely gorgeous thank you and also music thank you again. And when the food arrived l was surprised by how delicious it was the starter was a Greek salad perfect. In the mains we had chicken with saffron sauce roasted potatoes wow so tasty the sauce was sublime. I did try my sisters steak and peppercorn sauce the same delicious l cannot rave enough about this food EVERYTHING 5 stars thank you and to the manager thank you for looking after us and making our stay the BEST SPA EXPERIENCE OUR BEST. Do l recommend absolutely.

Stayed: April 2018, travelled with family
Thank 270ritaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 April 2018

Hi rita q

Thank you for leaving a fantastic 5* review

I am delighted to hear that you all had a great time - from arriving in our beautiful gardens, receiving the BEST Spa experience by far, enjoying your Private room & gorgeous food, right through to all the Team here, it was and will always will be our intention to get it right every time for each and every guest no matter what they come here for. Even though there were some 'light weights' in your party, most of you did party into the night - spanning 3 generations, you could not identify who the most guilty culprits were for making the noise and dancing until the early hours !!!!

I hope to see you all very soon for whatever occasion that you may be holding as l am sure there will be one just around the corner !!

Many Thanks again for your very kind words

Dave R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

We went to Hellaby Hall for a wedding recently and it went off perfectly. The staff were helpful and the room was great. Very spacious, huge bed & shower. The inside of the hall was very clean but the outside looked a bit run down and could do with a bit of a spruce up. The food wasn’t fantastic but not enough to complain about. I had a chicken dinner and the chicken was tough. The vegetables were overly peppered. As was the soup starter. Overall it was a pleasant visit.

Stayed: April 2018, travelled with family
Thank misswoodhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 April 2018

Hi misswoodhead

Thank you for leaving your review after attending a recent wedding.

I am pleased too hear that you had an overall pleasant visit and l will take your comments up with the F&B and Kitchen Manager to address the over seasoned vegetables & soup.

I hope that we can see you again at another wedding or event soon

Kind regards

Dave R
General Manager

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Reviewed 8 April 2018 via mobile

I stayed in January (and wrote a good review) But this time, the room wasn’t as good for our two night stay. We were in one of the older rooms which was a bit tatty, including rusty sink accessories ( tap cover and plug hole) . They had a coach party on first night so we’re busy but they put us on a busy floor in the middle of them all. So when they were coming or going to breakfast or leaving it was pretty noisy.

Reception staff okay not brilliant but okay.

Pool, sauna and steam room were good to use and staff there friendly and helpful.

Stayed: April 2018, travelled as a couple
Thank Michelle275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 April 2018

Hi Michelle275

Thank you for leaving your review

As we are in the process of a full Hotel refurbishment, we still have a few rooms that we have not got around to completing and it looks like we allocated you one of these rooms on your last visit. I am sorry if that room was in the middle of the Tour party but normally the guests are very respectable and do consider others when they go about their day to day activities.

I am pleased that your enjoyed the Leisure Club facilities and that the staff were friendly & helpful

If you can make yourself known to me when you next arrive, l am more than happy to have a chat with you

Kind regards

Dave R
General Manager

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Reviewed 7 April 2018 via mobile

We came for a friends hen weekend and we got a package deal which included a 30 min spa treatment, use of the leisure facilities, 3 course meal, breakfast and a bottle of prosecco for the room! The experience was amazing from start to finish! A special mention to Julie, who we all wanted to be the 11th hen as she was so friendly and helpful and for a while our photographer, Steph who gave a fabulous massage, Connor who was an all round good sport, Wendy, who looked after us during afternoon tea and then breakfast, James who looked after us on the evening making sure we had a fantastic time and Dave the manager for looking after us too! The afternoon tea, 3 course meal and breakfast was amazing!!! Nothing was too big for you to accommodate us! Thank you so much for a fantastic experience!

Stayed: April 2018, travelled with friends
1  Thank Sammieg85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 April 2018

Hi Sammie85

Thank you for your excellent 5* review after you attended your friends Hen Weekend

Its great too hear that so many of the Team have been mentioned namely Julie, Steph,Connor,Wendy & James as it is our main concern that all guests have a great experience from arriving until your departure. As a General Manager l get a lot of pleasure when guests do take their valuable time to write such a great positive review explaining how they enjoyed themselves, but with such a great bunch of ladies to deal with, it does making our job a lot more pleasurable. On a personally note l thought Jade, (the 'Bride-to-be') had a superb voice which was not only witnessed by me and the team but a large percentage of other Hotel Guests who thought we were playing a recording and not a live vocal session

I hope you all have a great day on the 2nd June and can welcome you all back on your new ' Annual visit' to Hellaby Hall

Kind regards

Dave R
General Manager

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Reviewed 6 April 2018 via mobile

Stayed here for my nephews wedding apart from the snow i had an excellent stay had a suite whivh was lovely the bed was huge also the bathroom. The venue for the wedding was great excellent facilities will definately return

Stayed: March 2018, travelled with family
1  Thank juliespokes111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 April 2018

Hi juliespokes111

Thank you for leaving your 4* review

I am pleased to hear that you enjoyed your nephews wedding ( apart from the snow) and that you will definitely will be returning to see us again - l hope this will be very soon

Kind regards

Dave R
General Manager

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