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All reviews girls night in package relaxation room afternoon tea leisure facilities sauna and steam room spa pool my partner wedding venue health club bar menu couldn't do enough changing rooms food was lovely restaurant staff course dinner wedding reception following morning
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Reviewed 16 March 2018

some rooms weren't cleaned towels not changed. lots of dirt under the beds. bed sheets were not changed or clean. food was disgusting no real sense of taste. when they did make the beds they just folded it round and one of the rooms had the door handle hanging off.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 March 2018

Hi Dan H

Thank you for leaving your review

If l may ask you to contact me directly at the Hotel l can go through your experiences on a 1-2-1 basis. I believe you were staying here on the Apprenticeship Scheme, where you do have the facility to speak to myself & any member of the team, any time during your stay but l do not see any requests from you to do this. I will speak to your Training Provider so that we can resolve any further issues in the future.

Thank you for bringing these issues to my attention and l look forward to speaking to you

Kind regards

Dave R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

We would like to thank all the staff especially Wendy the waitress who looked after us at breakfast. All the staff were helpful and attentive.
The room was warm, clean, quiet, and fit for purpose, good shower modern bathroom.
Bed was large and comfortable.
Leisure facilities are being updated with minimum disruption
We will not hesitate in a return visit.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank fredaStokeOnTrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 March 2018

Hi fredaStokeOnTrent

Thank you for leaving your review after your short Wedding Anniversary break

We are in the process of upgrading all departments of the Hotel as well as our Leisure Club which will hopefully improve our Guest experiences. I am pleased too hear that you appreciated the all aspects of the stay and more importantly that Wendy looked after you at breakfast which she does with all of the guests with aplomb.

I hope you keep to your word and will not hesitate to come back soon when we will look forward to seeing you again

Kind regards

Dave R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

From our arrival until departure the staff we met were friendly and professional.
Our room was spacious and spotlessly clean with all amenities e.g, shower stuff etc
The food at the Ball was very good and the services of the hotel management were excellent,
Although we did not go for breakfast until later our breakfast was hot and tasty and although we had to order fruit salad and more dishes Wendy was helpful and promptly organised these.

Room tip: We were in room 14 on the ground floor which is handy and quiet
Date of stay: March 2018
Trip type: Travelled as a couple
Thank rowat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 March 2018

Hi rowat1

Thank you for leaving your 4* review after you attended the Rotherham Hospice Ball

It is very pleasing to hear that you enjoyed all aspects of the Hotel from your arrival to your departure. This is the 2nd year that we have had the pleasure of hosting the Rotherham Hospice Ball and all the positive comments that we have received since Saturday have been amazing. I am happy too hear also, that Wendy managed to look after you when you came in for breakfast in her normal caring self.

I hope we haven't got to wait another year to see you and that we can welcome you back very soon

Kind regards

Dave R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

Bright, clean bedroom. Staff friendly enough. Food not great (don't order the Hellaby burger. Ghastly. Seriously thinking about inducing some vomiting). Good gym. But they have a strange attachment to overly-loud piped music. A little naïve of them perhaps.

Date of stay: March 2018
Trip type: Travelled on business
Thank Fearless658367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 March 2018

Hi

Thank you for leaving your review and l apologise that l cannot use your name in my correspondence

I am sorry that you did not enjoy your Hellaby Burger and that you found the music not to your taste however i am pleased that you thought our bedrooms were clean & bright, the staff were friendly enough and the Gym was to your liking.

We hope that you may return soon

Kind regards

Dave R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

Came on Saturday for my girls night in hen do. The staff were absolutely brilliant, so helpful and friendly! The manager Dave (I think that’s his name) we named him Rod... he was brilliant!! He couldn’t have done more for us, down to even having a little dance and sing song with us. Such a lovely friendly helpful man, he even came to say bye as we checked out! The spa was lovely as were the treatments and the relaxation room. Our bedroom was lovely too! Will definitely be back again for sure and recommending to everyone! Thank you for the best time Hellaby Hall and Rod!

Date of stay: March 2018
Trip type: Travelled with friends
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 March 2018

Hi Rebecca S

Thank you for leaving your 5* review after your recent GNI hen do here at Hellaby Hall

All the team here work very hard to try and please our guests and to see that they have achieved that really pleases me, so when our guests have a good time its all down to them. On a personal note, may l take this opportunity wish you, your future husband and all family & friends a superb time on your wedding day and that you both have a long & successful married life together

We look forward seeing back at Hellaby Hall soon for what ever occaision

Kind regards

Dave (Rod) R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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