I stay in Chesterfield often but my colleague and I chose this hotel this month due to their pool. After a terrible journey up this afternoon I was really looking forward to a relaxing dip before dinner. Not so. Upon arriving at reception a sign informed me the health club was closed until early October. I expressed my disappointment to the receptionist who told me 'the notice is on the website!'. Not helpful. When I asked at what point the notice had been put on the website I was advised sept 2nd. My reservation was made in August. The hotel made no attempt to contact me to let me know previously advertised facilities were no longer available, or that they had adjusted their price accordingly! I doubt I will see a reduction in my bill when I check out...I wasn't even offered a complimentary drink as an apology. Next I try and book a table for two at 7:30. There's no availability I was told, but you can have 7:15 or 7:45. We went for 7:15, expecting to find the restaurant busy, but no. Not even a third occupied. Maybe there will be a sudden influx shortly, but again no. In fact only a small group of 6/7 people entered the dining room after us.
Next failure was wine. I asked for a glass of full bodied red, preferably Malbec or if not a good cab Sauvignon. Not sure what I was given but one sip confirmed it wasn't full bodied and shouldn't have a slight fizz! Don't know if that was due to a residue of something in the glass or watered down wine. Rather reluctantly it was swapped for a Rioja, which was only marginally better.
Main course, pan fried chicken breast on a bed of spring onion mash was tasty, but over priced at nearly £19. Dessert was a disaster. It was described as strawberry and brandy cheescake. I detected no brandy at all. The cheesecake was sloppy and not even chilled. And served with a squirt of canned cream. Really!!
On the positive, the room was nice, albeit far too warm, and the bathroom clean if rather small. But bedlinen tired, not crisp, and had fluff and a strange stain on it (see separate submitted photo).
I'd really like to understand from the management why I should ever consider staying here again?
- Official Description (provided by the hotel):
- Ringwood Hall Hotel is a beautiful Georgian grade 11 listed Manor House set in 29 acres of grounds, with six acres of award winning formal gardens. The hotel is easily accessed from junctions 29 & 30 of the M1, with free parking for over 150 vehicles. The hotel is set at the gateway to the magnificent Peak District National Park, while Chatsworth House, Bolsover Castle, Hardwick Hall and the many varied attractions of the Peak District are within easy travel. Ringwood Hall Hotel offers 74 en-suite bedrooms including several suites, four posters and ten feature rooms which have king or queen sized beds, power showers or corner baths. The hotel has a unique Victorian kitchen garden where herbs and vegetables grown are used in the food served in our Coach House Dining Room. ... more less
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- Also Known As:
- Ringwood Hall Chesterfield
- Hotel Ringwood Hall