Hugely disappointing.
I took my inlaws who were visiting from Australia to this pretty country pub, it was my father in laws birthday and on past visits I have always had a pleasant delicious meal and experience but sadly not this time.
We ordered amongst other items,2 x calamari and the steak pie, order taken and paid for.
Shortly after we were informed no calamari so substituted for another selection, scampi and houlomi
Food arrived and a scampi and 2 houlomi arrived, told they were replacement for the calamari.
Waited further 5 min, no pie so enquired at bar and told there was no pie..apparently the staff should have told us and the scampi was the replacement...it was explained originally that scampi was for calamari!!
By now everyone eating so a refund was given for pie...Told NO pie
HERE IS THE KICKER AND MAIN REASON FOR REVIEW
Whilst still eating two pies get delivered to adjacent table.
We asked staff how the other customers have pies when we were told they had none available?
Answer= they have just come out oven and were not fully cooked when our order went in!!
20 min previous!!
How about first let us know there is pie, just not cooked yet and give the customer the option to wait.
There excuse- you wanted to eat together....
At no point were we told the menu item was available, in fact we were told it was not available, and that was only after we did not recieve it and enquired after all other dishes arrived....when it fact it was in the oven.
Terrible customer service , won't be recommending or reattending this now average establishment
Shame
Food: 1/5 | Service: 2/5 | Atmosphere: 3/5