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“Lovely place and great people”
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Welcome Home!
Our home is yours... welcome to Switzerland! The Lake of Constance, Switzerland's biggest lake is at the doorstep. Enjoy the view!
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Very good
4 reviews
Welcome Home!
Our home is yours... welcome to Switzerland!
The Lake of Constance, Switzerland's biggest lake is at the doorstep. Enjoy the view!
Apartment living room with foldable sofa.
Apartment bedroom with double bed.
Apartment kitchen
Apartment bathtub
The picturesque village of Heiden is situated in the foothills of the Alps and overlooking the Lake
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Overview
Guest house -
2 Bedrooms, 1 Bathroom, Sleeps 7
Heiden, Canton of Appenzell

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
  • Any
English first
English first
German first
Any
English first
duminican...
Chisinau, Moldova
1 review
“Lovely place and great people”
Reviewed 28 October 2015 for a stay in April 2014

I have stayed in Nils house for couple of days and it was an amazing experience. Such a lovely family that provides you the best things you can have when you are travelling. Thank you for nice welcome and warm stay. Hope to come back again soon :P

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Travelling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Oct 2015
Natalia was a lovely guest, very respectful, laid back and super fun to hang out with. Hope you will visit us soon again on your travels! take care and all the best from the edelweiss family!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1 review
Reviewed 23 November 2016 for a stay in November 2016
Google Translation

Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Nein.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Nov 2016
This guest left me baffled.
He contacted me with this message:

""Hello Nils,
we are looking for a place to stay for 4 adults and five children (age 2, 4, 7, 8, 10), whilst 2 of us ( my wife and me) attend a training at the Heiden Biosynthesis Institute and the grandparents take care of the kids during the day. The youngest child will sleep in our bed anyway and the next 3 could i.e. share one double bed.
Would you be willing to host us and if yes for which price?
Looking forward to hearing from you
with best regards
Markus""

Meanwhile he had sent a booking request for 7 people (and the according price). I explained the outline of the sleeping arrangements them that the flat hosts a maximum of 7 people. Also that if they want and manage themselves, 9 can stay at no additional charge.

Imagine the surprise when afterwards he asked me for a refund of over a third of the price on the reason that the flat was "too small" for 9 people. Of course it is! Its ideally for 4, maximum 7 (as you can read in the description and as I told you). But you are coming with a lot of kids, and I imagine you are on a budget so of course all of you can stay there. We had a family of 10 stay there with 5 little kids. No problem and for them it was a bargain.
Obviously I didn't reimburse him the over 200€ he asked for, so he "promised" to leave a fair review.
Here it is.
Additionally to the "small" flat with no privacy, the heaters didn't work (they do, I checked, my father even went to chop wood so they ALSO can heat with fire if they please), the flat wasn't clean (which it was, we clean it twice, once after the previous guests leave and once before the new arrival), and that there is not enough parking (you got two parking spots on the property, even the listing says "one per group"), not enough kitchen supplies (you are right on that, there is no kitchen supplies for 9 people).

Markus, you made me think about wanting to reach out generously to people. But you know what. I'd do it again. I wouldn't want to miss on our over 100 guests in the last 1,5 years just because one tries to make a profit out of it. We are having fun hosting people from all over the world and will just continue to do so. A look in our guestbook tells me we are doing the right thing.

Wish you all the best,
Nils

PS: I wish your kids would have written the review:)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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