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“Incredibly rude and unprofessional staff”
Review of Scuba Coiba

Scuba Coiba
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Diving tours to Coiba National Park and dive sites close to Santa Catalina, snorkeling tours and dive courses
Useful Information: Activities for older children, Bathroom facilities
Reviewed 26 April 2017

I have done 30+ dives in several countries and have never had such a terrible experience. The staff and owner are rude, condescending and incredibly unprofessional.

My husband and I signed up for a one day, two tank dive at Isla Coiba. We paid in advance and stopped by the dive shop the day before the dive to try on equipment. All good so far. We arrived the morning of the dive and there are two dive masters (1 female, 1 male). As I'm getting my gear together (ALL gear was rented from Scuba Coiba), the female dive master comes up to me and says, laughing, "You're going to be freezing in that wetsuit". I'm thinking, "Ok well then why are you renting gear to your customers that is in adequate for the dives"?? No matter, I didn't let it bother me and simply asked for a large shortie wetsuit that I could wear over the top - but that comment by the dive master left both me and my husband bewildered.
Second, the dive masters inform us that there are some people on the trip who are planning on doing a 3 tank dive, so (I quote) my husband and I are "going to have to wait on the beach of the island for an hour or two while the third dive, and surface stop, is completed". This to me was really irritating. I commented to the dive master that it would have been nice to know in advance that we were joining another group doing a 3 tank dive, so that we could plan for the longer day or reschedule the dive to another day with only 2 tank divers. The male dive master responded to me, "Most people are more than happy to wait around on the beach, so if you're going to complain, then DON'T GO". Well, after that response and treatment, who in their right mind would go on that trip?? My husband and I took them up on their offer, and said Ok we won't go then, and I would like a refund (since we prepaid). The divemaster said Ok, and my husband confirmed with him that we would be refunded. However, the owner emailed us later in the day with a rather rude email, no apologies whatsoever for his employees behavior, and informed us that we would not be receiving a refund. We had no choice but to contest the charge on our credit card and we took our money elsewhere, to another dive shop in Santa Catalina where we had an absolutely wonderful time and were treated with respect and the vibe was fun, not negative.
Overall the diving at Coiba is amazing and I would highly recommend it; however I would not recommend the services at Scuba Coiba.

2  Thank JMichelle2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (188)
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in 23 reviews
"dive sites"
in 11 reviews
"dive shop"
in 14 reviews
"day trip"
in 11 reviews
"dive master"
in 20 reviews
"ranger station"
in 9 reviews
"diving experience"
in 8 reviews
"strong currents"
in 6 reviews
"marine life"
in 8 reviews
"boat crew"
in 6 reviews
"various types"
in 2 reviews
"mobula rays"
in 3 reviews
"great diving"
in 7 reviews
"white tip sharks"
in 6 reviews
"days diving"
in 4 reviews
"an abundance"
in 3 reviews
"big stuff"
in 2 reviews

18 - 22 of 188 reviews

Reviewed 24 March 2017

We took the 3-day trip to Coiba Island with 2 nights boarding and 3 dives per day and saw dolphins, tens of white-tipped reef sharks, stingrays, turtles, magnificent shoals of jack fish, lots of moray eels outside of their crevices ....... (can't name the rest, but there was a lot, lot more!). The nature was just magnificent and what made it more special was that there were so few divers - no more than 6 in our group, including our wonderful divemaster Elly. No other boats with divers to be seen! Under the water, there was life in every nook and cranny. Between dives we rested on lovely little uninhabited islands.

Elly had so many dive sites for us that we didn't visit any of the twice, and I'm sure she has many, many up her sleeve - if the current was too strong or the visibility too poor, no problem she just took us somewhere else.

The stay on Coiba Island was comfortable and the food great - cooked by none other that Herbie's wife.

All-in-all a magnificent, relaxing and peaceful diving experience, so much the better because this protected marine reserve can flourish in its diversity.

Thanks Herbie and the team at Scuba Coiba!

Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2017

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2017 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 January 2017

I choice Scuba Coiba because of Tabea (who works there). She was sitting outside and was very pleasant to talk to and very enthusiastic. She directly made me feel good about diving with them.

For there it only got even better. We had a great day with Elwynn as our dive instructor. She too was so enthusiastic, experienced and she gave me a very safe feeling. Diving with them was the best. I did 3 dives and on the first dive we saw dolphins haunting!
Elwynn filmed it so we have a great memory! Both Tabea as Elwynn took many pictures.

It was a great day. They provide a very nice lunch and show you some of the best dive spots.

Thank Marjolein6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herbie S, General Manager at Scuba Coiba, responded to this reviewResponded 19 February 2017

Dear Marjolein,

thanks for the roses. I have submitted your positive comments to Tabea and Elwynn.

We wish you many more nice dive experiences.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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