I have done 30+ dives in several countries and have never had such a terrible experience. The staff and owner are rude, condescending and incredibly unprofessional.
My husband and I signed up for a one day, two tank dive at Isla Coiba. We paid in advance and stopped by the dive shop the day before the dive to try on equipment. All good so far. We arrived the morning of the dive and there are two dive masters (1 female, 1 male). As I'm getting my gear together (ALL gear was rented from Scuba Coiba), the female dive master comes up to me and says, laughing, "You're going to be freezing in that wetsuit". I'm thinking, "Ok well then why are you renting gear to your customers that is in adequate for the dives"?? No matter, I didn't let it bother me and simply asked for a large shortie wetsuit that I could wear over the top - but that comment by the dive master left both me and my husband bewildered.
Second, the dive masters inform us that there are some people on the trip who are planning on doing a 3 tank dive, so (I quote) my husband and I are "going to have to wait on the beach of the island for an hour or two while the third dive, and surface stop, is completed". This to me was really irritating. I commented to the dive master that it would have been nice to know in advance that we were joining another group doing a 3 tank dive, so that we could plan for the longer day or reschedule the dive to another day with only 2 tank divers. The male dive master responded to me, "Most people are more than happy to wait around on the beach, so if you're going to complain, then DON'T GO". Well, after that response and treatment, who in their right mind would go on that trip?? My husband and I took them up on their offer, and said Ok we won't go then, and I would like a refund (since we prepaid). The divemaster said Ok, and my husband confirmed with him that we would be refunded. However, the owner emailed us later in the day with a rather rude email, no apologies whatsoever for his employees behavior, and informed us that we would not be receiving a refund. We had no choice but to contest the charge on our credit card and we took our money elsewhere, to another dive shop in Santa Catalina where we had an absolutely wonderful time and were treated with respect and the vibe was fun, not negative.
Overall the diving at Coiba is amazing and I would highly recommend it; however I would not recommend the services at Scuba Coiba.
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