This was a hard review to write as I really wanted to like the hotel and spa but at every turn they seem to be apathetic or incapable of fixing the smallest issues. This may be an OK place during the winter, however the summer is horrible because the hotel has central AC and controls all rooms HVAC from the front desk and will not cool the rooms below 75 degrees Fahrenheit (26 Celsius) worse yet they turn off the AC at 11pm.. we had their best room which was a suite and the windows opened on to the highway! Yet still worse .. the smoking spot for the hotel staff and guests was just below our window so at night you’d wake up coughing from the second hand smoke coming into your room!! This was a known issue and yet they do nothing to move the ash tray away from the windows - extremely lazy and self centered! What hotel allows their staff to smoke at their front door??!! They speak of health and holistic approach while everyone smokes a pack a cigarettes… when we asked to move they say the hotel is full.. yet their parking lot is empty.. their incompetent management should be fired and someone who knows how to run a boutique hotel brought in.
As to the spa.. beyond the unlicensed masseuse who did a pretty poor job and left us covered in oil, the real issue here is safety; none of the jacuzzis had even a hand bar or rail to get in or out of. How that passed city inspectors is a mystery - that is only made worse when you go in to the shower area and find the glass shattered all over the shower and left that way for days. Truly a poorly managed and very poor experience.
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