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“Average service from time to time”
Review of Costa Coffee

Costa Coffee
Restaurant details
Reviewed 3 weeks ago

Visit this store when I am in Guisborough from time to time and the service in here can be average. The service in the store can be average what I mean by that is that depends what time you visit this store and some times when it is busy the staff can leave the tables a bit messy when it is very busy sometimes. It would be good if made the store bit more light up instead of been to dark. Sometimes when you sit at a table when there bring your drink/food order over it could of been cold by the time there bring it over to you.

Thank alexadams62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

I love Costa but there's nothing special about this one.

Coffee generally ok cos it's Costa

There is nothing warm friendly about the place like other Costas

Thank MrsJD2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018

I thought I would give Cafe Nero a try and see if the difference was enough to move, and here is my experience. Costa have newspapers but Nero have books to read, Costa don’t have napkins available unless you ask but Nero has them just to help yourself to. Nero doesn’t serve toast but Costa does. Costa has very wobbly tables and Nero seem more stable. The prices seem very similar and the Nero cafe is a lot nicer looking with cleaner fittings. The tables don’t seem to get left with crockery in Neros. On the whole we will be using Neros from now on.

Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

Depends which staff members are in to how good your experience is! Some offer to bring things over to table eg toast etc if drinks ready but food not, others let you stand at the counter and wait, even if you’re the only person in the cafe. The manager moved away who was jokey and friendly and welcomed everyone into the cafe. So lots of new staff, hopefully things will settle down?? Saw Alex help a man who had spilled is drink and brought him a replacement which I though was very good customer service.

Thank Lin_dasmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2018

The furniture has been partialy replaced so the worst bits are a lot better, still a lot of work do do on the refurbishment though. They appear to be in money saving mode, no napkins unless you ask for them (even though they are quite often needed to wipe down the tables) The toast is always underdone, even after sending it back it still comes back anaemic. The latte doesn’t come with a saucer or spoon, so the tables get stickier. I’m going to try Cafe Nero instead.

1  Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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