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Reviewed 9 October 2019

Never in any european hotel - let alone in a Parador - we had a similar experience like in Limpias Parador.
At check-out the receptionist Maria [-] showed an absolute incompetence and rudeness. A presence not only useless but harmful to the function and for the image of an important spanish cultural institution and corporation like the Parador chain.
Instead of quickly complete the payment, the receptionist for ten minutes tried a card verification, with puffs and comments in Spanish with another hotel guest (with whom she was too much friendly): There is no cover... Ay mi Dios, Ay mi Dios... Que locura!
Repeating the same sentences several times and keeping two credit cards behind the desk and away from customers.
Faced with [-]'s agitation, I explained to her that she simply had to take the POS and I didn't understand the problem.
His answer was: It is useless to pretend not to understand! (meaning that the cards were discovered and that we were therefore scammers).
Turning aggressively to the other guest who was with me and who was showing impatience: What are you saying !? Make yourself understood!
Comments followed in a low voice with the Spanish customer and complicit smiles.
The receptionist thought that we did not speak Spanish and therefore could not understand his comments: this casts a shadow of further pettiness on your employee.
Not only rudeness but open rudeness without any restraint, probably because we were reputed not live up to Parador. Actually we are at our tenth Parador and it is this structure that is not live up to your hotel chain. Nothing comparable with model structures like Alcalá de Henares, Corias or Santo Estevo.
It is clear that the hotel is poorly managed: in staff, cleaning and maintenance.
Dinner in the restaurant, based on frozen and battered fish, caused food poisoning in the following days.
The hotel is located behind the fishing port of Santoña and therefore the use of such a poor raw material is significative of the bad management of the restaurant too.
Our stay at a total cost of € 225 certainly did not leave us a positive memory.

Date of stay: October 2019
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1  Thank EasyRoadToEurope
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 October 2019

Excellent Parador with superb food, lovely suites and a helpful, professional staff. Great location for exploring Cantabria and the Basque regions. Don't miss a visit to San Pedro church to view the famous "Crying Christ" in the lovely village.

Date of stay: September 2019
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Paradores Hotels
Thank Michael K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose Carlos C, Manager at Parador de Limpias, responded to this reviewResponded 5 October 2019

Dear Michael K,

Firstly, I would like to thank you for taking the time to write in relation to your stay at the Parador de Limpias.

It is a source of pride, and a great satisfaction for us, to have opinions that, like yours, help us to continue dedicating our efforts day by day to obtain the service that our clients deserve.

In the confidence that in the next visits, everything passes satisfactorily, receive a cordial greeting.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019

Lovely hotel. Excellent reception staff, particularly Mario who was more than helpful and also Maria. They are both great assets to the hotel. Excellent breakfast buffet. Dinner was quite good, although my veal was very chewy. Beautiful room in the old palace. Lovely village.

Date of stay: September 2019
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2  Thank RODNEYANDPAT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose Carlos C, Manager at Parador de Limpias, responded to this reviewResponded 4 October 2019

Dear RODNEYANDPAT,

Thank you for posting your comments about your recent stay in Parador of Limpias.
Our main objective is to provide the best vacation experience to our guests and we are truly happy to know we achieved this with you.
We will be looking forward to welcome you back to Parador of Limpias. Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

Good room, it would be nice to be able to choose the room in advance from the old side.Friendly staff, nice restaurant, good food. Easy to find, some problems with parking although. Common areas beatifully decorated, as well as the room in the old side of the hotel.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Service
Review collected in partnership with Paradores Hotels
Thank talli82
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose Carlos C, Manager at Parador de Limpias, responded to this reviewResponded 25 September 2019

Dear talli82,

Thank you for posting your comments about your recent stay in Parador of Limpias.

Our main objective is to provide the best vacation experience to our guests and we are truly happy to know we achieved this with you.

We will be looking forward to welcome you back to Parador.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019

I think of this as the 'stately home' of Paradors, with its woods and Italianate gardens - and indeed it was being visited by quite a few English ladies while we were there!
Usual high standard and the food is good here too.
Contrary to other posters comments, we find the walk through the village quite charming, especially along the waterside promenade.
A tranquil spot.

Date of stay: September 2019
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Thank Patricia O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose Carlos C, Manager at Parador de Limpias, responded to this reviewResponded 22 September 2019

Dear Patricia O,

We sincerely appreciate the time you have taken to communicate your impressions about our Parador.

We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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