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MGG
Johannesburg, South Africa

Pleasant stay

4.0 of 5 bubblesReviewed 07 Jan 2024via mobile
Rooms were neat and clean and warm welcome at reception . Enjoy staying here when on business being close to the airport and other other areas of interest.
Being close to Gateway mall offers vast variety of meals and access to major highways.
Date of stay: November 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this review
Responded 31 Jan 2024
Thank you for the positive review of our property. We are glad to hear that you enjoyed your stay. We hope to welcome you back to one of our properties in the not-too-distant future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (225)
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Traveller rating
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All reviews gateway mall business trip awesome location located close walking distance umhlanga accommodation convenience
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6 - 11 of 225 reviews
Reviewed 3 January 2024

My family n I visited the hotel during a peak period but the staff were soo helpful especially Mr J Pillay. The rooms were ready on time and very clean. Great stay n great location. Highly recommended 👌

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Suraiya A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this reviewResponded 31 January 2024

Dear Suraiya,

Thank you for positive review of our property. I am also happy to hear that Mr. Pillay provided exceptional service during your stay. We look forward to host you once again in the not-too-distant future at one of our properties.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2023

Hated the service at the breakfast
Food not halaal
Assistance very slow
I’m jus so disappointed in this hotel I felt like we needed to run around and beg for service Jus not happy at all I won’t recommend or come here again

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
Thank FarAway15332231538
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Okkie Brits, Owner at City Lodge Hotel Umhlanga Ridge, responded to this reviewResponded 2 January 2024

Thank you for your recent review. We are sorry that you were not entirely satisfied with our food offerings. Unfortunately our property does not have a halaal kitchen and therefore does not supply halaal meals. We would love to understand the other issues raised a bit better, and would appreciate if you could reach out to us. We look forward to host you once again in the not too distant future in one of our hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2023

The hotel staff are very friendly and helpful. Rooms clean and spacious. very close walking distance to the Gateway mall and surrounding restaurants. Awesome location. Very close to the highway to go the airport or else ware in DBN

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Excursion40486704900
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Okkie Brits, Owner at City Lodge Hotel Umhlanga Ridge, responded to this reviewResponded 2 January 2024

Thank you for kindly completing the online survey.
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2023

This hotel provide everything you need for a short stay. The room was clean and furnished functionally. The location is perfect with the mall just across the road. The pool area and garden is beautiful. The parking is convenient with lifts to the hotel.

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 771marik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2023

The bedding was nice and clean. Room was nice and warm. Shower is a bit old school but works perfectly fine. This place perfectly loacted, walking distance to all amenities, shops, mall, and transport is near by.

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Roving57202094812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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