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Reviewed 14 September 2018 via mobile

Fawlty towers makes this place look great. 3 days out of 4 we had no water in shower. All inclusive doesn't include tea coffee or water. Hotel owners make Basil Fawlty look like he has excellent customer service skills. Far better off going for decent half board rather than this shambles.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Rubble254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2018

Random accommodation has become an unforgettable experience. Excellent service, staff access and delicious breakfasts. I strongly recommend this place, I will definitely come back again in the future.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikejsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2018 via mobile

The most awful hotel there. First, when we were moving to the hotel - there was some accident on the road. And all cars stopped, as hotel is no 24/7 and receptoin works only to 00 - after 2h and 40 mins staying on road without any movenent i called to hotel and told them situation. They told they know and also no1 cant move out of hotel cause roads are blocked, but they dont care and if i will not arrive in time - they will charge money anyway. Ofc i could solve it with Hotels.com directly, but we arrived in time. Second, as i travel with car - parking is thing that 100% needed. This hotel is with free parking option. But he doesnt have it. They have "garage" for 2 cars and 5 euro per night and free city parking in 400-500 meters u should go with luggage, cause that "garage" is busy with personnel cars. Greedy owner with fake options on booking-hotels to earn more money. Use this hotel if u disrespect yourself. As blogger and journalist will make best "advertising" i can everywhere i can.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Артур Ш
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2018

Hotel Zanella was a lovely friendly retreat in Nago, a few km outside of the more touristy area along Lake Garda. From Nago, there is a lovely view of Torbole and Lake Garda a short walk from the hotel. Nice pool, bar and breakfast. A bus will take you into Torbole if you don't want to drive or walk.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

We stayed here for part of a Leger holiday tour, I have to say disappointed was an understatement, the rooms were so dated and bleak, no mirror, no tea making facilities, hairdryer and air-conditioning didn't work, the food was terrible, often cold and inedible, there was a huge bowl of sweetcorn that was brought out so often it was congealed at the bottom, the bar area was dismal and uninviting, the barman didn't seem to want to serve half the time. All inclusive was very strange as you had to pay for tea and coffee!
I have to say its one of the worst places we have stayed, ourselves and a few more people in our group would have gone home if we could.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank flo789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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