This hotel is the best quality price we made in Italia. Lorenzo at the lobby counter is amazing ! They all did everything for made our nights the best as possible. The restaurant is also very good and very traditionnal.More
- Free Wifi
This hotel is the best quality price we made in Italia. Lorenzo at the lobby counter is amazing ! They all did everything for made our nights the best as possible. The restaurant is also very good and very traditionnal.MoreShow less
Thank you so much for your nice words.
I had stayed in this hotel almost 9 years ago when it was brand new. After 9 years for another business trip, I have chosen for another time. It was good enough, rooms are still comfortable and with no problem about functionality. I did not have dinner, so I can not make comments about restaurant but breakfast was good enough. Without a car, I think it is hard to travel around. Reccomended.
I don't know about the other reviews but we had a pleasant experience with this hotel .For the amount we paid it's definitely worth it. Very friendly staff most especially Lorenzo from the front desk. He was very helpful, accomodating and friendly. Made us feel like home and even go above and beyond his duties just to make us comfortable. Probably true that the location is not ideal but its a decent hotel to stay if you just need a place to stay for a night before or after your flight to Naples. Had good breakfast choices and food was good. They have a free shuttle that can take you to the nearest train station if you need one.
Miles from anywhere, inaccessible to most airport taxis with a 25-35 Euro ride and the cost of your phone roaming as no one knows where this is a scruffy and shabby location with horrible views miles from any public transport or basic amenity. The hotel shuttle was not operating and upon complaint after seeing a spartan and shabby smelly room the receptionist said it's not my problem, you booked on booking.com and there is no refund. Zero customer care only to show us another room smelling of smoke. After not being able to get through to booking.com after holding for half an hour decision reached to abandon this miserable place and to pay another taxi driver 30 euros to take us back to airport where I booked new accommodation.
I've stayed in hundreds of hotels in my life and experience of this place combined with the complete lack of support from booking.com was one of the worst experiences I have had. Stay away from here at all costs or stay overnight in the Pompeii ruins where you will get more comfortable accommodation and better customer service. The attitude of staff to my complaint beggared belief.
We proposed you another room but your problem was the location, you wanted the refund of the room cost, that's not possible wherever in the world... our hotel is located at 15 minutes from city center, you could check on the map before make the reservation.
The hotel is new and the staff generally is friendly, but if you ask to have back money of reservation that's not possible.
Thank you for your kind Review
Pros and cons:
1. Nice staff! Always tried to help!
2. Wifi was out BUT we called and they fixed right away.
3. Pool was closed BUT they gave us free pass to the gym next door (after some haggling:)).
4. Restaurant was fine--not world class but then you're also not paying world class prices for the rooms.
My take: do not come here expecting a four-star hotel because it isn't one. It's a decent hotel in a struggling area run by nice people. Period. If you want a really nice place, stay somewhere else and pay for it. If you need a place to stay for a night before an early fly out, stay here.
We unfortunately had this booked by a travel agent. It was a sketchy neighborhood and thought the taxi driver was lost. We couldn't leave the hotel and ended leaving without a refund after the first night. My bed was actually broken when you sat on the end of it. The pool doesn't look like the photos and the food was average. The only bonus of this place was the reception staff were lovely and as helpful as they could be. Do not stay here with kids especially. You live and learn. I should have read trip adviser before agreeing to staying there!
the pool is still not opened, it will be on June 1st, but is the same pool you can see on the pictures.
If you make a reservation not refundable you cannot have any refund, but this is the same in all the world.
We offer free shuttle service from/to the closest metro station... I don't understand your feedback, Probably is a mistake of your travel agent...