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“Lupa Westville. So very disappointing. Shocking service.”
Review of Lupa Osteria

Lupa Osteria
Ranked #1 of 49 Restaurants in Westville
Certificate of Excellence
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 7 July 2018

Service is absolutely shocking at Lupa,Westville. We were there for lunch on 9 June 2018.Don’t waste time sitting there when the management and staff don’t care. We had 2 lovely meals there previously and decided to return and to take our family and grandchildren for a treat. Well, never again. There is a limit to how long any patron is expected to wait for a meal and surely children are not expected to wait 30 mins for an ice cream cone. The children’s bolognaise mince on the menu tasted appalling. Is the manageress restricted to the front counter,or does she actually attend to patrons? Perhaps she could be trained to be intuitively perceptive to patrons and to be aware that service is needed by the patrons. We had to get up and ask to place an order. We had to get up and ask for drinks. We had to get up to ask where our food was and we had to get up to ask why an ice-cream cone takes 30 mins to get to table. To top it all off, we had to get up and ask for our bill. There were 8 small tables with people that day and a baby shower table of 16 people. We were one of the eight tables and we were a table of six people. When we complained we were told that ALL the staff where busy attending to the baby shower group. Personally, if the staff cannot cope with one group of 16 patrons, then the restaurant should be closed to others. We will definitely not be back and judging from the other 7 tables neither will any of them.
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Thank anne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 195 reviews

Reviewed 3 July 2018

Service at this Italian eatery was poor. Although they were quiet, we struggled to get the attention of waiters and landed up having 3 different staff serving us. We also waited an age to get the bill.
I ordered the anti pasto platter which never had the Parma Ham on although this was clearly stated on the menu. The Coppa was so thickly sliced it was difficult to eat.
Unappetizing platter with no flavour and little finesse in presentation. When I asked where the Parma Ham was, I was told that the chef only presents on the larger platter - this doesn't make send and seems to be rather "cheap".
Spaghetti Bolognaise was okay, but cried out for basil and flat leaf parsley.
Serious let down on all accounts.

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Thank Traveldelightbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Nice ambient, very kind service, inspired to Italian cusine. Not real Italian food, but a type of fusion with some other tastes. All in all a nice evening.

Thank Tito M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LupaWestville, Owner at Lupa Osteria, responded to this reviewResponded 21 June 2018

Thank you so much - we appreciate your feedback

Report response as inappropriate
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Reviewed 18 June 2018 via mobile

Took the family for dinner on a busy Friday night. Despite the frenetic nusiness of the might, the food was exemplary - the chef is world class. Wonderful atmosphere and will recommend to friends.

Thank maythorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LupaWestville, Owner at Lupa Osteria, responded to this reviewResponded 19 June 2018

Thank you so much - your feedback is greatly appreciated

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

When I was told that we must visit this restaurant my first reaction was that one Italian is like the others out there,I was totally wrong

The food is outstanding and the service from a very friendly and helpful waitress by the name of Tracy was nothing that I have ever seen before and that after we came from a very sad funeral and we thought that nothing could cheer us up but she made us feel so at home and even cracked a little joke,thank you for that.

Your fillet is out of this world.

Thank you so much for the wonderful experience and we will see you soon.

Paul Silverspoon.

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Thank paulsilverspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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