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Reviewed 13 June 2021 via mobile

Overpriced and under delivered.

For £160 we were expecting a really good hotel. Sadly, it was lacking the basics and we left feeling cheated. We’re doing the NC500 and found other hotels at half the price significantly exceeded this place.

There was no television in the room, something which even a basic Travelodge provides you with for £25 a night. The room was overlooking the roof. There were no complimentary biscuits and one teabag of English breakfast tea (we had to chase reception for more). The wood in our bathroom had not been painted properly making it look uncared for, and our double bed was two singles put together with a big dip in the middle. There were only two plug sockets in the room, one for the kettle and one near the bed for the heater meaning you could only plug in one bedside lamp at a time and not be able to power the other or the heater. Again, a basic Travelodge would have more sockets and possibly USB ones yet a £160 a night hotel does not. The curtains were not blacked out and had big gaps at the side meaning that the light at sunrise woke us up at 4am - things that wouldn’t have been an issue if the price was less.

At breakfast the waiter was less than cheerful and somehow thought I could drink a pot of tea without a cup. He didn’t ask if our food or stay that night was okay, nor asking if we wanted more drinks.

Checkout is early compared to a lot of hotels at 1000hrs. A member of staff walked straight into our room with their own key at 0940hrs without even knocking - we were still showering at the time.

There was no one on reception when checking out so we couldn’t raise the issues with the management.

Not a positive experience.

Room tip: Avoid room 1. Too off the stairs where people seem to want to stand around chatting before going to bed. Poor view from the room.
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2021 via mobile

I can quite understand why this hotel attracts loyal customers and we have become one . We will be back. Under the current restrictions the hotel has worked very hard to ensure its guests still have a very comfortable and safe time. The staff are great and cannot do enough to make your stay fantastic. Food is great and overall it is fantastic value. Very comfortable room and lovely common areas. Beautiful setting with great walks on the doorstep. And, if you like fishing you could not be in a better place. Cannot wait to return, if only it was not 10 hours from home!!

Room tip: It is all great
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Nigel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2021 via mobile

The lounge areas of the hotel are fabulous. Huge open fire, thick rugs, comfy chairs and sofas, well stocked bar. The dining room was beautiful with crisp white linen, flowers, and silver condiments. The food was delicious. Clearly there are many guests who come regularly and know one another, but this added to the very friendly atmosphere. The staff and owners were wonderful, very helpful and efficient. The only downside was our room. It was very nicely decorated and very comfortable but the only window overlooked the kitchen and was quite dark, even with the lights on. We could also hear the guests upstairs moving about. It was still a very relaxing stay in a lovely hotel, thank you.

Room tip: Don't opt for a courtyard view. Arrive hungry!
Date of stay: April 2021
Trip type: Travelled as a couple
Thank fromnotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2021

We arrived just as the hotel was reopening. An absolute gem. Charlotte and her team were like a well oiled machine pandering to our every need. Both supper & breakfast were first class. I can't recommend this hotel enough, If you're in the area take the time to settle back and let yourself be absorbed in Scourie hospitality.

Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank WilliamRose2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2021

We had a wonderful three nights here. The family team, Richard, Fiona and Charlotte and their extended family of staff, looked after us attentively and even though we were the first party after a very long Covid lockdown, things ran very smoothly.
We enjoyed big breakfasts, good packed lunches and delicious suppers each night.

A super-comfy bed, power shower and great heating in the rooms (the weather was traditionally scottish!). Everywhere was immaculate.

The fishing the hotel has available is extraordinary - a real experience. We can't wait to return again next year.

Sadly for the hotel, they couldn't open the public bar because of the restrictions so we had the hotel to ourselves and the extended team of about 20 fisherman and non-fishing partners.

The scenery is staggering and Scourie is perfectly located for the NC500.

Recommended.

Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank tnhonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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