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3 - 8 of 213 reviews
Reviewed 19 July 2019 via mobile

It seems Le Capase isn’t everyone’s cup of tea but we really enjoyed our short stay here at the end of a two week tour around Puglia. Admittedly we had stayed in more luxuriously equipped hotels but none had the cliff top location (there definitely isn’t a beach) and spectacular view across the sea.

The service from the breakfast and dinner teams was also excellent and the food was good and not overpriced given that there’s nothing else around. Our rooms were also the best available with an ample terrace providing further views of the sea.

If WiFi is your thing, then this worked fine for our needs and it was fun seeing the time and location on our phones change between Italy, Greece and Albania depending where you were in the hotel, the hotel really is on the eastern edge of Italy.

All in all I can’t think of a reason not to stay here unless you’re looking for a beach holiday with lots of attractions nearby.

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank stu18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2019 via mobile

I don’t write reviews very often, but this was the second time we stayed here and it’s just perfect! We know Puglia very well, and for exploring Salento this place is amazing! Only hard thing is to leave the pool! The new chef is outstanding. Typical puglian cuisine and ingredients, but with a very elegant, creative and high-end twist. Truly something special! The waiters were very nice, super passionate and knowledgable, they had a story to tell for every dish! Go for the Salento experience! We cannot recommend Le Capase and the team there more and will continue to return to this paradise!

Date of stay: July 2019
Trip type: Travelled as a couple
Thank FrannieHi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2019 via mobile

We are only 24 hours into a week long stay (I already wish we had two weeks!), but I felt it important to give an update in light of the past two reviews.
I can completely understand the frustration of the reviewer who expected, not unreasonably, the sea access that had been promised. As a sea, rather than a pool person, I would have been seriously disappointed if I had come here to be told there was no access. It was a significant factor in our booking this property in the first place. I emailed Simona (the truly delightful manageress) when I read that review and she told me they were trying to get it fixed ASAP.

I can happily report as of the first week of July, that the sea access is open. I think they are still working on some finishing touches but you can get down and into to the water. Le Capase deserve credit for fixing it as it really is quite a feat given the major slope and the extremely rocky environment (I’d advise wearing some kind of beach shoe or rubber shoe to avoid scrapes).

As for the rest of the hotel, it’s just gorgeous. We had a full three course meal in the hotel restaurant and it was exceptional. Rooms are fabulous (we are in a ground floor Prestige room which is spacious and has amazing views). The staff are wonderful - from housekeeping, to waiting staff and Groundsmen. They are discreet but professional. As someone who travels to the top hotels with my work, I consider this to be as good as any hotel I have been to.

I may post more in days to come but please don’t be put off by the previous reviews ( though I am sure they were valid at the time)

Date of stay: July 2019
Trip type: Travelled with family
1  Thank VicsterK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2019 via mobile

I stayed at the Le Capase for 4 nights after being in the North of Puglia earlier in the week. On arrival we were taken to our garden view room which was dark, a view of a hill and had woodlice crawling in it. We changed room for two nights which was much nicer (albeit we paid) with an excellent view however still had the problem of woodlice, which are all over the resort.

During our stay we were told the chef of 4 years left and a new chef was appointed, the best waiter also left (he had amazing wine knowledge). I was served RAW pork one night and on one occasion the menu was so confusing we left and ate out. The breakfast is lovely as is Anne the breakfast waitress however the evening menu was a let-down and nothing like advertised on their website. I would have sacked the new chef and apologised to the old one to get him back ASAP, the guy has ideas above his capabilities.

There is no access to the sea, I did inquire about it but was told it wasn’t finished yet (unlike how it looks on their website).

I think it is a nice resort with clean beds and towels etc but overpriced for what it is, I wouldn’t return I’m afraid.

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Mrswomen_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2019

The owner is a marketing genius. Shame on me for trusting their website, and an email from the manager, Simona, in which she confirms that there is “access to the sea”. My wife and I had planned to relax there for a week after hiking around Italy. I was so looking forward to swimming where the Adriatic meets the Ionian Sea that the first thing I asked about when we checked in was where are the steps to get down to the water. Lilly kept evading my question, and I put it aside while we were ushered to our room. The first “classic” level room we were shown looked and smelled like an assisted living facility for senior citizens. We asked to be upgraded to a “prestige” level room, and it was an improvement but still looked and smelled like grandma’s house from 1979. I then went back up to the front desk to inquire about access to the sea and was passed from Lilly to Simona. Simona made a dramatic display, put her head in her hands and everything when I asked about access to the water. She claimed a storm had recently destroyed the steps and that it would be a week before they were repaired. Neither Simona, nor Lilly, nor the sour-faced owner who just sat there the whole time without ever saying a word or even acknowledging me, was apologetic in the least. My initial elation at being in a beautiful place turned into suspicion that I had just been conned out of a lot of money. I went to investigate the steps and it looked like a project they have been starting and stopping for a long time… I do not believe at all that the steps were ever in use. Even if they are telling the truth that the steps were only recently wiped out, they failed to inform us before we arrived – even upon arrival, until I asked about it. I could have made other arrangements. Nevertheless, we tried to make the best of it, so we went up to use the pool. Again, when we checked in, Lilly kept telling us “the pool is heated… the pool is heated”…. I am an experienced swimmer and I can attest that the pool was most certainly not heated, and the weather was weird that week so the water was cold and not pleasant. The front desk staff kept insisting it was heated. Still, my wife and I thought we’d make the best of it and just use the hotel as a base for other activities in the region. Then the construction noise started. Why they decided to build something next to the pool during tourist season is beyond me, but again they denied that it was creating any noise. My wife and I are truly not picky people and are usually very easy-going. However, we booked Le Crapese because we wanted somewhere quiet, with swimming opportunities. We had had enough, so we checked out. We asked for a refund, and they refused. They offered nothing, did not apologize, didn’t seem to care at all – and why should they, they just got our money for a week’s stay without having to provide any of the things that they promised! Like I said… they are geniuses.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Service
10  Thank realbrianr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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