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All reviews post hurricane free margaritas roots restaurant major hurricane champagne and chocolate covered strawberries marbella restaurant juan diaz puerto rico great shape incredible stay one bedroom unit rum bar vacation club sparkling clean adult pool is self parking amazing island
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Reviewed 13 September 2018

We have vacationed at several resorts on the Mayan Riviera in Mexico over the past ten years but wanted to experience Puerto Rico following the devastating hurricane. We were extremely pleased with our experience and question why we never considered Puerto Rico in the past for our annual Caribbean getaway. It is a US territory. The dollar is the currency (no exchange rate issues.) The infrastructure (roads, bridges, hotels, retail stores, etc.) is similar to the US but still exudes that special Puerto Rican Culture.

We rented a car, something I have never done in Mexico (1) for safety reasons, (2) the conditions of the roads and (3) the assumed lack of internet connection for my Google Maps software. I was impressed with Interstate highways 26 & 66 that we drove from the airport to Wyndham Rio Mar in about 35 minutes. We explored the eastern end of the island and my google maps software on my phone worked wherever we went. We never got lost.

I understand that Wyndham Rio Mar was heavily damaged by the hurricane, There was little evidence of the damage during our visit the first week of September. The manicured grounds, the lush greenery surrounding the three pool areas, and the beach front were as lovely as any of the resorts we have enjoyed in Mexico.

Our dining experience was limited to two of the restaurants, "Five O'Clock Somewhere" and "Roots." Five O"clock is a casual pool side outdoor venue that often has live music. The pizza, hamburger and chicken sandwich were all first rate for casual dining. Roots, although not listed on the website or in the materials we received at checkin, is new and the main dinner venue for more formal dining. The spar ribs and Alfredo Chicken with herbs and pesto were both delicious. Excellent service by attentive wait staff made both evenings a pleasure. The Marbella restaurant may be open for breakfast but is only open at night a few days a week.

Lastly, our accommodation was a "suite". We usually book and prefer a one bedroom unit. I asked for an upgrade but none was offered or available at check in. I usually pay extra for the upgrade and do not mind at all. The suite had almost a full kitchen (stove, microwave, refrigerator, plates, utensils, pots and pans everything you needed) which was great since we ate breakfast and lunch in the room on most days. The only problem was the lack of a chest of draws and a very small closet. There was no place to put our cloths.

Overall, it was a great vacation. I would book a one bedroom unit the next time I visit.

Room Tip: Ask for a one bedroom unit
  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DouglasP847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anad6589, Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded 19 September 2018

Thank you for the outstanding review, Douglas! We're thrilled that our staff was able to make you feel right at home. We thank you kindly for the five-star rating and compliments. We are more than ready to welcome you back soon.

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Reviewed 12 September 2018 via mobile

Although the rooms are just ok, in general the facilities are very good. We had an outstanding experience with the level of service that Magda William provided us. She is what the industry in general need to follow as an outstanding service and employee. She makes us feel special every day we went for coffee at the barista shop, lunch or if we just see her during the day. She called us by name, the type of coffee we order and making sure that service was impeccable. Thanks Magda for your outstanding service to our group.

Looking forward to see you again soon!!!!

Stayed: September 2018, travelled as a couple
Thank IN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anad6589, Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded 19 September 2018

We are very happy to hear you had a delightful stay with us! We have shared your comments with Magda and thank you for sharing the great compliments. We hope we can host you again in the near future!

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Reviewed 11 September 2018

My stay at the resort was totally awesome the rooms were clean the service was friendly food was great and beach was awesome and I love the 5:00 somewhere bar to top off my trip I had filet mignon for dinner and the breakfast buffet just before catching my plane to go back to California

  • Stayed: September 2018, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank jfallins2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anad6589, Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded 19 September 2018

We are happy to hear your trip with us was so delightful! Your overall feedback is also appreciated. We are more than ready to welcome you back in paradise. #LiveGrand

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Reviewed 11 September 2018

Overall Very Good Experience... Missing a couple of touches to make it 5 Star: 1) Residents with rental cars are charged $15 daily for parking and the parking lot is quite a distance from hotel lobby2) Not a lot of restaurant choices on resort property - having a rental car is very helpful3) No beach water activities available; No bicycles available

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank mgiscome10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anad6589, Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded 19 September 2018

While we are delighted to hear that you enjoyed your stay, we are troubled to hear that this was your experience. We really appreciate all your comments and we have take notes. We will open soon two new restaurants and we are thrilled to welcome you back to leverage your overall experience. #LiveGrand #RiomarRenewed

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Reviewed 11 September 2018

Stayed at the Wyndham Grand from September 6 to 10 as part of a group. We had an incredible stay!! Everyone at the hotel made sure we had a great vacation. Staff was pleasant, and smiling at all time.
The hotel grounds are beautiful. Wonderful gardens ideal for a stroll at end of the day. The rooms were very large, bed comfortable with mini-fridge. Beach is pristine and ideal for walker. We tried all restaurants and they were excellent. I would highly recommend the Roots restaurant for a romantic diner. Overall this stay has exceeded all my expectations. Puerto Rico is a wonderful destination that has everything a traveler could want. Dont hesitate to book and discover this destination.

Room Tip: Ocean View
  • Stayed: September 2018, travelled on business
    • Sleep Quality
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1  Thank christiane32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anad6589, Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded 19 September 2018

Thank you for the glowing review! We’re looking forward to welcoming you back time and time again. Certainly, Puerto Rico can be described in one word, Paradise and you get enchanted with the natural beauty and culture instantly. We really appreciate your comments by helping us spreading the word out that PR is more than ready and is having the best comeback ever. #LiveGrand #RiomarRenewed

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