First time flyer with this Arline and had read some good reviews, plus it was the only flight available from any airline that got us where we needed to be. Flight was to board at 16.55 but this didn’t happen until 17.20 and we should have been flying by 17.10. We also sat on the plane waiting on other passengers until 17. and didn’t leave until almost 17.45. These delays happen but when coupled with the landing that felt like the pilot thought the runway was a target such that the descent was fast and steep - I thought we might crash land. We hit the runway hard and very fast - I’m not religious but I prayed for the brakes to work! Not a great experience overall and I’d think long and hard before opting to fly with them again.