We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Same old . . .same old”
Review of United Airlines


Reviewed 14 December 2018

There is no use in mentioning anything, good or bad, because these airlines refuse to change.
Herd the customers on, jam them into seats that are too small and too close together.
Expose everyone to the ever circulating germs.
Charge too much for a pitiful excuse of a snack or drink.
And be grateful for the quality of service you were given, however slight.

Date of travel: December 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank FridaySue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (54 735)
Traveller rating
Traveller type
Time of year
Language
  • More languages

17 740 - 17 744 of 54 735 reviews

Reviewed 14 December 2018 via mobile

Horrible horrible day with UA. Delayed 1 hour on first leg, second leg delayed after we boarded..3 hours late.

Date of travel: December 2018
Thank Volitioner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2018

We were in Economy Plus and though the flight was uneventful, the plane had very basic services. You would think for an international flight, they would at leas provide some additional services. Kind of disappointing when you except toiletries, feel like you are on a foreign trip but that joy was cut short.

Date of travel: November 2018
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank SAROJA R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2018

First we had a regional jet take us from Detroit to Newark and although it pulled away from the gate on time we then sat for 20 more minutes before taking off. This was a minor inconvenience but could have made us miss our next flight had that one also not been delayed about 20 minutes.

The flight from Newark to Dublin had the most amazing service I've seen on any airline in years, outside of first class. The meal was very good, complimentary beer and wine was a huge plus, and then a light breakfast prior to arrival was yet another big perk. We had plenty of room and never felt uncomfortable.

Free entertainment via the United app made the time go by quickly too.

I would not hesitate to book this flight again.

Date of travel: December 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Chris W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2018

I have flown United many times since I moved to Southern Florida because of their low fares and dependable service. I left Ft Lauderdale on UA 2148 in economy and paid extra to fly first class between Houston-Liberia on UA 1512. It didn't matter that I had to connect in Houston. They had wheelchair assistance between gates since at my age, my knees no longer work well and both hips have been replaced. I used to travel American until I had a taste of United's TLC. The check-in people are kind and helpful. The gate agents always smile and there have been no delays. The planes are clean and stewardesses happy. Overall, it is a very pleasant flight on United.

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Rosemarie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in South Africa. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.