I needed to change my flight at the last minute due to a death in the family. After waiting 40 minutes on hold, I was able to do this for a reasonable ($206) fee. I was not able to choose my seat assignment. Was told this would happen when I signed in and printed my boarding pass. Wasn’t able to do this so called customer service about 16 hours before the flight and was told all the seats assignments were being managed by the airlines and I would have to wait until I checked in at the airport. Was a little worried because there was only one unassigned economy seat left, but there were some safety aisle seats for an extra $50. Got to SFO early and was assigned that remaining middle seat. I have moderate claustrophobia and asked to move to the aisle seat in the exit aisle and was told no. Unless I wanted to pay the fee. - But then they proceeded to offer and GIVE those seats away to others. The man next to me fell asleep with his head on my shoulder - three times.
I hate that United assigns “Classes” to tickets and board in that order. It is much more efficient to board from the back of the plane (after “special” groups)
SFO had NOT WHERE NEARLY enough seating at the gate. There were somewhere near 160 seats on the plane and maybe 45 seats at the gate. This is REDICULOUS!!
The only good thing about this trip was I did make it safely back to Portland - after taking a Xanex.
Newer plane with screens on back of every seat - but no apparent ability to turn them off