We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst experience”
Review of Turkish Airlines


Reviewed 28 June 2018 via mobile

Just arrived to istambul airport and saw my flight was delayed 3:35 a total wait of 7 hours. I would never book a flight with a 7 hours waiting so i went to ask about if it was possible to leave earlier and couldnt understand a word since the turkish employee couldnt speak basic english she print me a paper and after a time i understand food. After that went to the food court only one place acept that and the choice was rice with chicken or meat look so discusting i didnt use the voucher. Apart from that turkish crew speak really bad english and have a bad actitude u can they are pretty annoyed with out even talking to them. By law they should pay for hotel and give voucher of money to use in any place but they didnt. Never again choosing this airline i regret not looking with emirates but too late for sorry.

Thank Elizabeth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (19 838)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1 911 - 1 915 of 19 838 reviews

Reviewed 28 June 2018

Having never used this airline previously...I was very pleasantly surprised. The cleanliness, service, food, amenities, punctuality, and gate location were all very good...on both the initial and return flights. I would not hesitate to use this airline again and would recommend it to others; being a world traveler (economy only), I would rate Turkish Airlines as one of the very good airlines...and that praise is not given lightly or often.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank rainrock57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Poor Service & Friendlyness, no Seat assignment online was possible, helpline on the phone is a joke. Food is sub standard and the legroom in Economy ist the worstnI have ever seen (less then 70 cm!) Never again despite a relatively good connetion

1  Thank Freeski_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

I have flown with Turkish Airlines several times, and I am now convinced that the superior service and food are a true hallmark of this carrier. I have yet to find fault with anything, starting from the ticket counter and continuing through the connecting flight. For this reason, when I travel to any eastern European country I book on Turkish Airlines, which connects to all major eastern European cities.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Brand new Airbus 330-300. Super clean. Very nice service throughout airports and flights. The food is plain and completely edible (for Airline food).

The price is incredible, and well worth the added flight time for our trip. Having a night in Istanbul on both ends of the trip for dinner was well worth it.

Seat selection process was also smooth.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bona Fide B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC