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“Holiday flight”
Review of TUI Airways (United Kingdom)


Reviewed 3 weeks ago via mobile

We recently travelled to Bulgaria from glasgow using TUI flight. When on the plane we were sat on row 2. There was four of us travelling and were sifted 3 and 1. My brother in law was quite tall and we noticed during flight that the first row with extra leg room was free. He asked if it would be OK to sit there with his girlfriend for a while and was told no. During the flight the flight attendant sat in the empty seats with another attendant and spent a long time gossiping then decided to reapply her makeup and play on her phone in front of us which we found quite rude and unprofessional. Have travelled with Thomson airline a few times without any issues but we were not satisfied this time with their service.

Thank lynnemathewson234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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454 - 458 of 9 690 reviews

Reviewed 3 weeks ago

Staff put their items in cabinet and not places for hand bags for travellers.
Food squashed , not very good lunch for 10 hours fly. Too small cup for coffe or tea because staff gave only half cup.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank krystynanorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were supposed to have a transfer at 8:40pm today and it never arrived. We had the hotel call the tui rep and she couldn’t get any information out of her. We called the rep again only for the phone to ring out. This made us panic. We had to practically beg the taxi guy to take us to the airport because we were short of the money that we needed. We were very lucky that the taxi guy had a good heart and took the money that we had otherwise we would have been stuck not being able to get to the hotel. Everything else was fine but it was a shame that the holiday has now sadly been ruined by this. Would not recommend

Thank Dana Louise N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flights were good well organised and the crew provided a great service. Flight home was delayed, service and info at the airport has room for improvement, however this is not the airlines fault.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Flight was full to its capacity,food was good including vege meals for my sister and family Friend ,next morning we noticed tui staff handed breakfast to one half Of passengers but not to my side and other Sisters side,they gave Tea and coffes then Came the bombshell that they had a glitch with element used to heat breakfast,about 10-15 minutes for landing they were ready to give us our breakfast ,my Sisters friend was given vegetarian breakfast which had meat in it,they handed breakfast to my sister that had egg in so sister couldnt eat it and neither could our family friend,as for me i didnt get the chance to be given a meal as landing time meant i would end up with indigestion..give me Virgin airlines anyday,i dont care how much they charge give me them anyday,would never Use tui again

Thank Jacqueline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC