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“Lots of problems, some in control of the airline, some not”
Review of TAP Portugal


Reviewed 4 weeks ago

The flight from Miami to Lisbon was OK, but we paid extra for seats with extra legroom but were not assigned to onw. We arrived in Lisbon and caught our flight to Funchal. The airport was closed due to high winds, we circled for 45 minutes hoping the airport would open, but it didn't and we flew back to Lisbon. TAP just had two agents to rebook a full Airbus 320. We were booked on a flight that was due to leave in 7 h \ours. We were given meal coupons, but there was no comfortable place to wait. They would not let us use their lounge, which would have cost 35 euros each and there was no discount considering the situation. When it was time for the flight and we expected to board, we were sent to another gate where you had to take the bus to the plane. On the day we were supposed to leave, the outer bands of Hurricane Leslie closed the airport for two days. We could not make new arrangements on line, but had to go to the airport at the cost of 35 euros each way. TAP booked us into a more than decent hotel and fed us for two days and sent a car for us to take us to the airport. The flight left late due to air traffic in Lisbon. We got to the gate for our Miami flight and it was announced that the flight was delayed due to weather and not to leave the gate area. There were not many chairs and standing room was packed. At the time we were scheduled to leave, we were boarded. The captain apologized and said the delay was due to a crew member being in an accident There was no reason for the gate crew to lie to us and say it was weather. My mobile weather app showed no weather problems and again we were not given extra legroom seats we paid for. I have to say that seeing Madeira was worth the flight pain. The cabin attendants on all of the flights were wonderful.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JackofPBFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 - 147 of 13 098 reviews

Reviewed 4 weeks ago

We read a lot of horrible review on this airline and based on them already asked to change our flights. However, that was not possible, and are we glad we didn't! None of the negative reviews came true on our 2 flights. The crew was very friendly, our baggage didn't get any "surprise" costs, as we made sure we were under the limit. On the cross-atlantic flight we got drinks and an excellent meal. The flights were quiet and without any issues. Would fly with them again!

1  Thank RuthVSq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The flight was full so many "carry-ons" were checked in but I was assured that my bag will make it to our connection for our flight to Zagreb. It did not! The plane overhead compartment has so many empty spaces! The flight was delayed for about an hour and a half but there were no frequent updates.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank NancyVictory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

TAP is admittedly cheap but they do not have the real business class on this route, and worst of all mak you take a bus to get to passport control. This is now the second time that this caused me to miss my connecting flight. Moreover the transit service is horrible. Another bad thing is that there is no entertainment whatsoever. I cannot even recall of any service at all since it was a night flight. This turned out to be a positive as I slept very well.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank inttraveller2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

TAP offers the best food, everything delicious, and extremely kind flight attendants. We paid a little more to have more comfortable seats, and it was wonderful. We'll be looking for TAP flights for our next trips.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC