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“Late leaving, slow baggage reclaim & bored cabin crew”
Review of TAP Portugal


Reviewed 2 weeks ago via mobile

Doing online checkin was great and we thought it would be great however flight boarded about 20 minutes Kate and we sat on the tarmac for more than 30 minutes before taking off, which affected our booked transfers at our destination. This was further exacerbated by baggage claim taking around 25 minutes to appear on the carousel. Disappointing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank DebnGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 - 138 of 10 872 reviews

Reviewed 2 weeks ago

this is just an example of the bad service "offered" by TAP. Constant delayed flights, (this one had 1.5 hours,; my return flight approximately 1 hour), zero entertainment onboard (newspapers, magazines, TV or radio); awful food and zero onboard shopping. And comparing the price You pay for the Service you get, it is very very bad...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Pedro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Our flight was late arriving into Lisbon so we couldn’t make our connecting flight. However that flight and the next flight were both cancelled.
We stood in the TAP help line for over an hour. The line was lengthy and there were 2 people working the desk
We were given a hotel voucher, dinner voucher and taxi voucher. There were other people not offered this.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Acey071368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

As always a great service. Very attentive people. There was a delay on the departure but it wasn't caused by them. The captain made up for some of the delay during the flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Agostinho F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Flight delayed but handled well Complimentary drinks and sandwiches offered but the sandwiches were very ordinary and bland .

Thank IMM2_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC