Southwest is our preferred airline! Flight was on time and onboard service was excellent. Albert the wheelchair attendant at PIT was wonderful!
The following remarks apply to FLL contractors unless they are Southwest employees. FLL curbside check-in and Wheelchair staging need improvement. No help from agent unloading bags from car to scales for tagging to destination. Supposedly agent dispatching wheelchairs did so by boarding time. However she insisted on taking disabled person's boarding pass , but made us wait 25 minutes so aircraft was already boarding and wheelchair attendant responsible for clearing TSA security to gate was unnecessarily burdened by delay. We barely made the flight!.
Upon arrival in FLL, wheelchair attendant pushed disabled traveler from the gangway to arrival gate and then abandoned her there without a word. I ended up navigating to baggage claim pushing the wheelchair with both backpacks. There I hired a porter for help to the waiting car.