As always the efficient Happy and reliable crew at Southwest gets it done right. As someone who fls almost weekly for the past 35 years I have reference points from basically most domestic airlines. The total experience with SW is far superior to any other airline.My sister has been with American over 37 years and although they are better than most they can't compare to SW! The fun and friendly staff makes all the difference. They have their 2nd largest Hub in Balto and it makes it very convenient and cost effective to Fly! My family and I LUV SW!