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“Comfortable flight good service average food”
Review of Jetstar Airways - Australia & New Zealand


Reviewed 28 June 2018

Jetstar flight to honolulu was smooth. The seats are comfortable more room than Qantas economy. We took our own snacks because it was an overnight flight. They will supply you with water when you want. Staff were friendly. Cost for movies in $10 which is not too bad. But the flights were half the cost of Hawaiian at the time. So very good.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 300 - 1 304 of 8 252 reviews

Reviewed 28 June 2018

We’d not flown with Jetstar before and after reading a few bad reviews were a little apprehensive. However, we needn’t have worried, everything was smooth from check in to baggage collection. I’d ordered a cheese toastie which was good and their wine was good too. The cabin crew gave me the wine free as they had no change! No problems at all. Worth booking the seats you want, we sat at the front which was roomy. The return flight was just as good. On time, clean plane, efficient. Recommended.

Thank has2bperfect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Wei would give Jetstar a 0 rating if I could. We had a 12 noon flight today to Avalon from Gold Coast that got cancelled due to bad weather (that I can deal with and understand). They then put us on a 15:10 flight to Tullamarine which has now been delayed by 3 hours and we still haven't left or know of our boarding time yet. The worst part is there was a 16:20 service to Melbourne (exact same service and route) that left in time despite being scheduled 1hr10mins after our flight. Customer service have not helped at all (even Tiger are doing refreshment vouchers for their delayed flights - literally nothing or no help from Jetstar).

DO NOT FLY WITH THEM! I haven't flown with them for 3 years because of previous experiences like this but thought I'd try them again... will literally never fly with them ever again.

Virgin and Qantas are the only good airlines in Australia

1  Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

We always have a good experience with Jetstar,sometimes running a bit late but who doesnt.The seats are a bit small but you get what you pay for.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mummyd49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

We have flown on Jetstar's 787s three times, and we are amazed at the amount of legroom in economy. The seats are not very wide, but the legroom is very generous, and the movie selection was excellent. We also pre-purchased meals, and they were surprisingly good

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank sueg719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC