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“VERY surprised at how highly rated SAS is on TripAdvisor”
Review of SAS


Reviewed 28 June 2018

Having never flown them, I'd previously had the impression that SAS was a good "national" carrier. What we experienced was a fairly expensive "no-frills" carrier similar to RyanAir, but unexpected as such. Stuttgart>Copenhagen>Reykjavik and return, the longest portion 3 hours. No entertainment, no "non-pay" snacks or beverage besides tea/coffee/water...and we were told when asking for a second 200 ml cup of water that we were "allowed" one, if we wanted more...pay €3 for 500 ml bottle. Very narrow seats, only a few degrees of recline, rows closely spaced. Saw aircrew arrive 23 minutes prior to scheduled departure (Copenhagen>Reykjavik); delay blamed on "lots of luggage". Preflight and "walk-around" in less than 20 minutes? NOT! Similar to going through Paris de Gaulle, we will never fly this airline again unless it saves us hundred$ per ticket; I think one of the "S's" in SAS has stands for something that rhymes with "muck". At least now we know what to expect from this poor excuse of a national carrier.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rainrock57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 June 2018

SAS providided quality service on short flights between countries in Europe. The flight personnel were responsive to passenger needs and provided quality service. We flew SAS on 3 separate flights one flight in Denmark, one from Oslo Norway to Helsinki Finland and one from Helsinki to Pula Croatia in conjunction with Croatian Airlines and had excellent service. Quality airline.

Thank Kenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Good check -in at Arlanda airport, not so much waiting time, comfortable airplane as they get the new Airbus A320 Neo.
Nice airport ok, but a bit messy. Not too far to walk.
Easy connection into town by local bus.

Return flight good, although I was ill, and got good service therefore.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Fredrik L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Flew from Manchester to Tall in changing in Copenhagen, overall flights were good and almost on time. Nothing apart from either Tea or Coffee included everything else out had to pay for and prices were a little excessive. But as flight's were relatively short meant it wasn't a problem. Flight's in general were comfortable and crew very nice but one fault, as a major airline the seat belts were on the short side like you get on cheap airlines

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank davidwT1917WO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Check-in worked alright through the app. Having a gold card is valuable since you get Fast Track through security both an ARN and MAN. I had pre-purchased meals online both ways. Breakfast alright. Dinner pretty good as well. Little odd you don't get any drink with the dinner but have to purchase that onboard. Thought I bought a meal WITH something to drink. Well, you learn your lessons as you go along.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 773johang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC