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“Qantas does it again - very ordinary service”
Review of Qantas


Reviewed 28 June 2018

The main reason for using Qantas is their safety record. But the on-board service is way behind their Asian counterparts. As an example, on the flight I changed my mind about a meal choice and the air stewardess just about through my second choice at me in a moment of rage. Sadly, many staff on-board look ageing and while I have no problem with that, they seem to have run out of the joy of life and very little patience in offering exceptional customer service. Also, after take off you get a bottle of water (how boring) instead of the usual peanuts with a drink choice. Many staff would be well advised to do exercise as they are looking quite chubby. Talk about extra weight on the plane! Qantas should look at own backyard.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank IanSeym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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699 - 703 of 12 114 reviews

Reviewed 28 June 2018

Flight was lovely, crew fantastic customer service and legroom plenty. Overall it was a very good flight

Thank Anna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Qantas has the food quality down pat - always a yummy combo whether for breakfast or a snack on the way home of an evening. Great job Qantas.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank faysie2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Flight was on time, service was excellent. We had two male attendants which was different and really nice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank faysie2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

What a great flight! 14 Hours passed by in no time thanks to the great crew (to whom nothing was too much), the amazing amount of food and wine on offer plus the selection of entertainment.
Comfortable seats with more leg room than I've had on any other aircraft (this was an A380), plugs to recharge your devices and a seat that reclines to a full flat bed. Superb.
Due to tail winds we arrived early, always a bonus and the A380 always ensures a smooth as silk flight.
Well done again Qantas!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC