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“NEVER AGAIN!”
Review of Norwegian


Reviewed 2 April 2018

Norwegian airline changed our departure airport a day prior to our trip. We were supposed to leave from Newark, close where we live, and they changed to JFK. Impossible to reach their customer services. A message was sent to me stating that I should follow the instructions in the email - which was never received. Another message said that transportation from Newark to JFK was going to be provided and more details would follow - it never did.
They just dont care! No compensation, no apologies, no costumer services!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Claudia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 153 - 2 157 of 14 403 reviews

Reviewed 2 April 2018 via mobile

Overall the new @norwegian #737-8 is a really comfortable new plane. It left on time which is big plus compared to BA. Could have been better if the staff on board could be bothered, instead to close themselves behind the curtains all the time, #Toilets are too small btw. Can’t imagine if you had to change a baby in it

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Alfredo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

After a 4 hour delay taking off from Grenoble due to poor planning on their part, we were told it was because of weather conditions at the airport and that we would not qualify for compensation. In fact the plane went to Marseille to refuel. Meanwhile we watched 5 other flights take off and land. They then announced that they were a flight attendent down and 32 people had to volunteer to miss flight. At midnight. No guarantee of return journey, no luggage. No takers. They then cut off the last 32 people to check in. The rest of us looked on helplessly. Disgruntled passengers booed on the plane and one of the deeply unpleasant air hostesses threatened to call the police. Finally we took off. 10 minutes before landing they told us our luggage was not on board. 2 days later and no news at all about our luggage and no contact from the company. Airport confirmed that it is still in France and despite several flights today, Norwegian refuses to pay any extra for alternative carriers. Their intention is to filter it through next weekend. In the meantime 182 people are without luggage and without news. Honestly never seen anything like it. A quick look at their website shows that I am one of many angry and dissatisfied customers over recent weeks. How did this airline win an award? Seems nothing but stories of appalling customer service abound. Something very strange afoot. Norwegian Airlines. Never Again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
5  Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Our flight from Orlando to London went very smoothly.
Norwegian Air made the flight over easy from checking in to boarding.
On route the staff were efficient and helpful

Thank MAM777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

The seat pitch is fairly tight so if the passenger in front of you decides to lean his seat back there is definitely no room for your knees if being a tall person. The flight departed on time and everything went well. The cabin crew had some difficulties of speaking a fully understandable English on the public address system but were otherwise helpful. The fare on this flight was not particularly "low cost". On the other hand, legroom was indeed low cost……

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank CarloWinther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC