We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“As good as it gets in Economy”
Review of Lufthansa


Reviewed 28 June 2018

Service was friendly, the food - well, it is airline food.... - but not inedible.
Entertainment system and selection was great, the flight was on time -
no complaints.

Thank beezus2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (24 378)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2 039 - 2 043 of 24 378 reviews

Reviewed 28 June 2018

LH uses a 747 400 series. I had forgotten what it was like. At one time I tried always to fly 747's. LH has not changed in other ways. Boarding is chaotic, cattle like boarding process that turns into to stampede to get onboard. The service on board was great but the noise level made sleeping on the 8 hour plus flight impossible.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bob349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Best Airline I ever use
5 star service
no delayed
lovely cabin crew
very good services
Highly Recommended

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Hassen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Normally I happen to fly around the world every second month ,had flown mostly Europe ,Asia and America so far .
For commercial reasons would not mention or compare to any other company ,nevertheless I count on Lufthansa best :
Three reasons -comfort ,high professional service ,very affordable. Pointless to note they fly basically everywhere .The crew is always helpful and easy to approach .The food and beverages is simply fine and delicious .The media program selection is always updated .The planes are always big with enough space for the feet ,plus the turbulence is easy bearable .The duty free is well supplied .Never had any problems with lost or damaged luggage .They are express buggage claims if you travel transit and need to collect your luggage in order to catch a bus .
Always pleasurable experience to use Lufthansa's services and highly recommend it to you everybody ,planning a leisure or business trip .

1  Thank Didi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

THANK YOU for ruining one of the most important moments of my life by canceling your flight from Zürich to Frankfurt on June 27th , without any explanations or later flights. I was a business class passenger that got the soonest next flight after 14 hours !!!! Exactly the right amount that I would be late to my university graduation ceremony, thankfully I got to cancel all of my family members attending :)))).
You could atleast “manage” to put your business passengers on sooner flights, or otherwise delay the current one but don’t cancel them 2 h before the flight, I could’ve taken a train to another city... I don’t believe that the issue was so “sudden and unfixable” it’s FOR SURE the last time me or anyone from my family uses Lufthansa and we will make sure that this story would be heard.
Moreover the representitative of Lufthansa in Zürich airport had such a terrible attitude that didnt help as well.
We are all Star Alliance and Miles&More members and it’s really a disgrace. You can start running a campaign of how untrustworthy you are and how you manage to screw up best moments of people life’s.
I’ll toss my cap up during my doctorate I guess...no big deal

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Elena V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC